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I hope this is the right section, if not move this thread please.
This sighting was very direct for me since I was involved. My family and I went out the other night as we had been seperated for a while with all the snows lately (Mid-Atlantic where they're not used to large amounts of snow anymore it seems.) So we went to this one place where we have always gotten great service and food. No so this night.
We arrived in two seperate vehicles. My two sisters arrived first and had already put in for a table for us (5 altogether). The local civic center had not too long ago let out from a Disney On Ice show and they were at the tail end of a rush, so we had to wait a bit. We got seated shortly after my wife, brother and I arrived. So far so good. That's where it pretty much ends.
Our server came over after a bit more of a wait than we were used to and by that time we were ready with both drink and food orders. I got an appitizer (sampler platter. Very important later) and we all got entrees. Mine was a burger that normally came with BBQ sauce, crispy onion thingies, lettuce, red onion,and tomato. I asked for it to come without the tomato and add bacon. He goes away and we pick up our conversation from where it had left off.
About 20 minutes later we realized that we still didn't have our drinks. My wife got up to go to the bathroom and on her way back she saw our server checking up on one of his other tables. She waited patiently till he was done and then asked if we could please have our drinks. It took him another 10 minutes to get them to us. It was at that point that I realized that we had no silverware as I wanted to stir my coffee. My wife gets up again and talks to someone at the front about getting silverware and checking up on our food. The server finally comes over with silverware, makes an appology about being real busy (not any more were they) and that the food should be out shortly (still haven't gotten my appitizer yet). About 2-4 minutes later the person my wife talked to came over with silverware AND placemats and gave a more sincere sounding appology.
Our food finally comes out. While still approaching I saw a huge tomato slice on the burger....and no appitizer. As he sets the food down, he appologizes (still not sounding at all regretful) and says that the appitizer got burned and he had to reorder it. He starts handing out food. I point out that the burger had the tomato and that I could not have tomato on my burger at all. He asked if I wanted it redone. I said it needed to be since it would cause problems on just having the tomato removed. He takes it back. For the most part, everyone else's food was luke warm. Two people had sizzling platers. They weren't doing their normal sizzle and in fact the plates were quite touchable with no fear of burning. It was another 5-10 minutes before my appitizer appeared.
Now at this place the normal sampler comes with chicken fingers, fried cheese sticks, qeusedia(sp) and onion rings. This one have the cheese sticks, a quesedia that looked only barely done and nachos, carrots and celery. As he droped this off one of my sisters asked for the manager.
When she came over my sister proceded to tell her about all the problems we've been having, the lack of service (while he still checked on his other tables frequently) and the quality of the food, temperature-wise. I then asked if the sampler platter had changed. She confirmed that I had not gotten what I ordered. I told her to not bother to reput it in. Later when my burger came out, it was missing the onions, both types. At that point, I was real hungry so I didn't say anything.
In the end the manager did right by us, by comping the entire meal. I also later found out that the server had put on the ticket that I wanted no onions. The whole time he checked on his other tables, but seemed to not want anything to do to us.
Sorry for the rant, but just needed to get it off my chest.
This sighting was very direct for me since I was involved. My family and I went out the other night as we had been seperated for a while with all the snows lately (Mid-Atlantic where they're not used to large amounts of snow anymore it seems.) So we went to this one place where we have always gotten great service and food. No so this night.
We arrived in two seperate vehicles. My two sisters arrived first and had already put in for a table for us (5 altogether). The local civic center had not too long ago let out from a Disney On Ice show and they were at the tail end of a rush, so we had to wait a bit. We got seated shortly after my wife, brother and I arrived. So far so good. That's where it pretty much ends.
Our server came over after a bit more of a wait than we were used to and by that time we were ready with both drink and food orders. I got an appitizer (sampler platter. Very important later) and we all got entrees. Mine was a burger that normally came with BBQ sauce, crispy onion thingies, lettuce, red onion,and tomato. I asked for it to come without the tomato and add bacon. He goes away and we pick up our conversation from where it had left off.
About 20 minutes later we realized that we still didn't have our drinks. My wife got up to go to the bathroom and on her way back she saw our server checking up on one of his other tables. She waited patiently till he was done and then asked if we could please have our drinks. It took him another 10 minutes to get them to us. It was at that point that I realized that we had no silverware as I wanted to stir my coffee. My wife gets up again and talks to someone at the front about getting silverware and checking up on our food. The server finally comes over with silverware, makes an appology about being real busy (not any more were they) and that the food should be out shortly (still haven't gotten my appitizer yet). About 2-4 minutes later the person my wife talked to came over with silverware AND placemats and gave a more sincere sounding appology.
Our food finally comes out. While still approaching I saw a huge tomato slice on the burger....and no appitizer. As he sets the food down, he appologizes (still not sounding at all regretful) and says that the appitizer got burned and he had to reorder it. He starts handing out food. I point out that the burger had the tomato and that I could not have tomato on my burger at all. He asked if I wanted it redone. I said it needed to be since it would cause problems on just having the tomato removed. He takes it back. For the most part, everyone else's food was luke warm. Two people had sizzling platers. They weren't doing their normal sizzle and in fact the plates were quite touchable with no fear of burning. It was another 5-10 minutes before my appitizer appeared.
Now at this place the normal sampler comes with chicken fingers, fried cheese sticks, qeusedia(sp) and onion rings. This one have the cheese sticks, a quesedia that looked only barely done and nachos, carrots and celery. As he droped this off one of my sisters asked for the manager.
When she came over my sister proceded to tell her about all the problems we've been having, the lack of service (while he still checked on his other tables frequently) and the quality of the food, temperature-wise. I then asked if the sampler platter had changed. She confirmed that I had not gotten what I ordered. I told her to not bother to reput it in. Later when my burger came out, it was missing the onions, both types. At that point, I was real hungry so I didn't say anything.
In the end the manager did right by us, by comping the entire meal. I also later found out that the server had put on the ticket that I wanted no onions. The whole time he checked on his other tables, but seemed to not want anything to do to us.
Sorry for the rant, but just needed to get it off my chest.
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