My husband ran to CVS to get milk and oreos tonight. He got in line behind a guy who only had a few things to check out, so he figured he'd be out of there pretty fast.
Wrong.
C=Clerk
M=Manage
SC=don't we all know them already?
SC pays for his stuff, C hands him his receipt, and he stands there for a moment looking over it.
SC: These (holds up a $2 box of band-aids) should by covered by my (WIC or similar program)
C: *looks over the receipt* No, sorry, it doesn't look like they're covered.
SC: I KNOW they're covered! They've always been covered!
C: I'm sorry, it says they're not covered...
SC: Well, then I want a refund.
C calls over a manager.
M: We can give you a refund, but since you paid with a credit card, it will take a couple of business days for it to be processed, and with the weekend coming up...
SC: No, I want my refund NOW!
M: I'm sorry, but that's just the way the banks work.
SC: Then I want a coupon instead! I want my money back NOW!
Finally the manager pulled him aside so the clerk could continue ringing people up.
Seriously, as my husband was telling me this story, I was laughing and thinking, this is something directly off of customerssuck!
Wrong.
C=Clerk
M=Manage
SC=don't we all know them already?
SC pays for his stuff, C hands him his receipt, and he stands there for a moment looking over it.
SC: These (holds up a $2 box of band-aids) should by covered by my (WIC or similar program)
C: *looks over the receipt* No, sorry, it doesn't look like they're covered.
SC: I KNOW they're covered! They've always been covered!
C: I'm sorry, it says they're not covered...
SC: Well, then I want a refund.
C calls over a manager.
M: We can give you a refund, but since you paid with a credit card, it will take a couple of business days for it to be processed, and with the weekend coming up...
SC: No, I want my refund NOW!
M: I'm sorry, but that's just the way the banks work.
SC: Then I want a coupon instead! I want my money back NOW!
Finally the manager pulled him aside so the clerk could continue ringing people up.
Seriously, as my husband was telling me this story, I was laughing and thinking, this is something directly off of customerssuck!
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