So I've been having issues with Verizon. AGAIN.
The wires outside have gone bad. Corroded or something. I can pick up the phone and hear static on the line. I have DSL, so phone and internet are on the same connection, and yes I have those phone filter thingies on the phone.
Worked perfectly up until the rainy winter, then it all went to hell.
Used to get about 185kb/s down, and 85kb/s up, and it was extremely reliable.
These days I'm getting 100kb/s down and 40kb/s up, on a good day, and also my connection is very erratic. Continuous disconnects depending on the weather. Gust of wind? Disconnected. Rain? Disconnected. Stuff like that.
I've called them out 3 times now, and each time I swear it gets worse. Each time someone tries to "fix" it, the connection becomes slower and less stable.
I'm paying for 3Gbps, I'm getting about 1Gbps, and that 1 I'm getting is highly erratic, which pisses me off. Getting ripped off and it doesn't even work properly.
Of course every time I call to complain they always blame it on my operating system, on my router, on my modem, on my LAN cables...
I have 4 machines hooked up to a router. So of course its all the router's fault, right? Or the modem? Even when it is fully and completely disconnected from the wall, I still hear static on the phone line. Audible static.
I always end up in tier 1 hell, where they keep demanding I reboot my machine elventy billion times, ruin all of my firewall and network router settings, and so forth.
THAT IS NOT THE FUCKING PROBLEM.
The problem is that the wires outside on the pole are rotted. They will not fix it.
At this point I've been dealing with this issue for about 5 months, and I'm beyond peeved off. I just want it to work, and to get what I'm paying for. I want it how it was before the rainy winter started and ruined the wires outside. Their wires. The ones on the telephone pole.
How should I go about this? I'm just going to go ballistic on them. I deal with SC's every day on the phone, often times being completely unreasonable. In my numerous dealing with Verizon, even after being on hold for 45+ minutes and having my call dropped (repeatedly, btw), I've been unfailingly polite.
Fuck that. I'm tired of getting screwed on this. I want them to fix the damn wires outside. I will not go through tier 1 hell in India again, for the umpteenth time. It is not my router or computer.
How do I do this? I know what I want. I know what the problem is. They need to replace that mass of rotting wires outside on the pole. I do NOT want to get jerked around again and again and again. I will not go by the stupid script any more. I do tech support myself, and this is something any retard should be able to figure out. There is static audible on the phone line? Static remains even when modem is physically unplugged? Static varies on weather?
Obviously its your operating system, please reformat and reinstall!
Ugh. I'm just soooo damn tired of this.
How do I get this fixed without coming off as a complete asshole on the phone? Because I feel like ripping someone a new one over there. I'm pissed, tired of being jerked around, lied to, ripped off. I'm tired of being polite and walked over.
I know what the problem is.
NOW FIX IT.
The wires outside have gone bad. Corroded or something. I can pick up the phone and hear static on the line. I have DSL, so phone and internet are on the same connection, and yes I have those phone filter thingies on the phone.
Worked perfectly up until the rainy winter, then it all went to hell.
Used to get about 185kb/s down, and 85kb/s up, and it was extremely reliable.
These days I'm getting 100kb/s down and 40kb/s up, on a good day, and also my connection is very erratic. Continuous disconnects depending on the weather. Gust of wind? Disconnected. Rain? Disconnected. Stuff like that.
I've called them out 3 times now, and each time I swear it gets worse. Each time someone tries to "fix" it, the connection becomes slower and less stable.
I'm paying for 3Gbps, I'm getting about 1Gbps, and that 1 I'm getting is highly erratic, which pisses me off. Getting ripped off and it doesn't even work properly.
Of course every time I call to complain they always blame it on my operating system, on my router, on my modem, on my LAN cables...
I have 4 machines hooked up to a router. So of course its all the router's fault, right? Or the modem? Even when it is fully and completely disconnected from the wall, I still hear static on the phone line. Audible static.
I always end up in tier 1 hell, where they keep demanding I reboot my machine elventy billion times, ruin all of my firewall and network router settings, and so forth.
THAT IS NOT THE FUCKING PROBLEM.
The problem is that the wires outside on the pole are rotted. They will not fix it.
At this point I've been dealing with this issue for about 5 months, and I'm beyond peeved off. I just want it to work, and to get what I'm paying for. I want it how it was before the rainy winter started and ruined the wires outside. Their wires. The ones on the telephone pole.
How should I go about this? I'm just going to go ballistic on them. I deal with SC's every day on the phone, often times being completely unreasonable. In my numerous dealing with Verizon, even after being on hold for 45+ minutes and having my call dropped (repeatedly, btw), I've been unfailingly polite.
Fuck that. I'm tired of getting screwed on this. I want them to fix the damn wires outside. I will not go through tier 1 hell in India again, for the umpteenth time. It is not my router or computer.
How do I do this? I know what I want. I know what the problem is. They need to replace that mass of rotting wires outside on the pole. I do NOT want to get jerked around again and again and again. I will not go by the stupid script any more. I do tech support myself, and this is something any retard should be able to figure out. There is static audible on the phone line? Static remains even when modem is physically unplugged? Static varies on weather?
Obviously its your operating system, please reformat and reinstall!
Ugh. I'm just soooo damn tired of this.
How do I get this fixed without coming off as a complete asshole on the phone? Because I feel like ripping someone a new one over there. I'm pissed, tired of being jerked around, lied to, ripped off. I'm tired of being polite and walked over.
I know what the problem is.
NOW FIX IT.
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