Call Center Accent

[LillFilly]

This was told to me by an associate who works part-time at a call center. He told me that no matter what the call is they have to give the same schpeil the same way, every time (even for the simplest question, they have to cover every point of the script) because they do get secret callers. They also have to keep a certain tone of voice.

One of his coworkers was originally from England and was fired for, to quote their boss "using a 'funny' voice on the phone" The boss was referring to his accent! Never mind that she herself was from India and had quite the accent too!

Go figure! He's probably better off without that job anyway...

[Mnemjian]

Probably some asshat SC complained, thinking the accent was your friend was just being silly on the phone or something

[ArcticChicken]

My boyfriend keeps threatening that if he works at a call center, he'll do a different accent every day of the week.

[PepperElf]

hmmm technically they fired him for being english then

personally i'd be like "ooooo" if i called a call center and heard an english accent

[sld72382]

Isn't firing someone for having an accent discrimination?

[Captain Trips]

Isn't firing someone for having an accent discrimination?

Yes it is.

[Andara Bledin]

Yes it is.

But only if they listed that as the reason.

^-.-^

[tropicsgoddess]

One of his coworkers was originally from England and was fired for, to quote their boss "using a 'funny' voice on the phone" The boss was referring to his accent! Never mind that she herself was from India and had quite the accent too!.

Pot meet kettle.

[TheComputerError]

My boyfriend keeps threatening that if he works at a call center, he'll do a different accent every day of the week.

When I was working at a movie theater, I spoke only with an English dialect (similar to Daniel Radcliffe's) on one day every week. If I recall correctly, it was Thursday, when I would be working box office and have to close. It gave me something to do to keep from going mad.

Sadly, I don't think they'd appreciate it much at the pHarmacy. My Irish dialect on Saint Patrick's Day didn't go over too well.