Tweet
... Make sure you're complaining to the right person and not holding up a line-full of people in the process!
This woman (very fashionably dressed) at the hospital the other day was overflowing with attitude. She couldn't grasp that she wasn't eligible for travel pay, and though the agent was explaining it in pleasant, simple, uncomplicated terms (according to the form she filled out, she makes too much money to qualify), and that the agent did not have the power to override rules mandated by Congress. The SC kept repeating over and over that her husband is a disabled vet, he deserves travel pay, and she wasn't leaving until she got that money!!!11!!ELEVENTY!!
All while a line of almost twenty other veterans was waiting for *their* travel pay. The agent kept trying to tell her that if she had a problem with the travel pay rules she should go to the office just two doors down to speak to the supervisor there. This went on for ten minutes with the lady refusing to move out of the way so other people could get to the window. Finally I got sick of the delay and went down to the other office and asked the supervisor to come out and deal with the harridan. It took a few more minutes to shift the woman away from the window, and the whole time she was insisting that she'd take the problem all the way up to the head of the hospital.
When dealing with government agencies, the rules are the rules, and it doesn't matter how pissy one gets, there isn't anyone short of a Congressman that can change them, and even then they won't likely do so. Not allowing other people to take care of their business while you bitch isn't going to endear anyone to you, either.
This woman (very fashionably dressed) at the hospital the other day was overflowing with attitude. She couldn't grasp that she wasn't eligible for travel pay, and though the agent was explaining it in pleasant, simple, uncomplicated terms (according to the form she filled out, she makes too much money to qualify), and that the agent did not have the power to override rules mandated by Congress. The SC kept repeating over and over that her husband is a disabled vet, he deserves travel pay, and she wasn't leaving until she got that money!!!11!!ELEVENTY!!
All while a line of almost twenty other veterans was waiting for *their* travel pay. The agent kept trying to tell her that if she had a problem with the travel pay rules she should go to the office just two doors down to speak to the supervisor there. This went on for ten minutes with the lady refusing to move out of the way so other people could get to the window. Finally I got sick of the delay and went down to the other office and asked the supervisor to come out and deal with the harridan. It took a few more minutes to shift the woman away from the window, and the whole time she was insisting that she'd take the problem all the way up to the head of the hospital.
When dealing with government agencies, the rules are the rules, and it doesn't matter how pissy one gets, there isn't anyone short of a Congressman that can change them, and even then they won't likely do so. Not allowing other people to take care of their business while you bitch isn't going to endear anyone to you, either.