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  • Used Car Salesmen

    Kheldarson and I spent some time last week looking for a new car for her at used car lots, and it eventually came down to a choice between an Intrepid or a Camry. I favored the former, but it was dealing with the salesman for the Camry that really sealed the deal for me.

    First, he never left our side. We couldn't talk about the car in private at all. There was a fair bit of cosmetic damage, including a front fender broken in two and tied together with a shoestring. But nothing major came out until the test drive.

    The test drive was issue number two. He rode with us, and directed us where to go and how to drive constantly. "Okay, go to the left here. Slow down through here. You'll want to make a right at this sign. You can speed up here if you want. Okay, slow down here, you're turning right again." The whole time, I'm getting the feeling that we aren't going to be able to point out any complaints about the car while he's there without him arguing with us.

    I noticed the power windows were hard to operate, and there was a constant squeaking from the engine, which sounded just like my old Escort did when it was cold. And this being Tampa, if it got worse in the cold like mine, I wouldn't want to hear it back up in North Carolina/West Virginia. More importantly, every time she hit the brakes, they screeched. I mean loud, like a truck or bus stopping. Also... the ride felt off. Not just that the driver was unfamiliar, but just like the handling was a bit funny or something. Had me nervous the whole time.

    Finally we get out, and I'm asked what I thought. Now, I'm no mechanic, but my uncle, cousin, and two of my friends are. Plus I've had a couple really awful cars, so I've had some experience with questionable noises. So I told them what I thought about it, and immediately the salesman interrupted with "Oh, no, you are mistaken. There are no problems with this car, no problems at all. It runs perfectly."

    ...uh-huh. I might trust you, very slightly, if you even acknowledged that some things about it might cause concern. But you're trying to pass this thing off as practically brand-new, and utterly flawless. So we told him we'd think about it, and soon headed back to the other lot, where we'd seen the Intrepid.

    When asked about problems with that car, the salesman there replied roughly:
    "Well, we've inspected it and have a list up here. You can see it's got a lot of leaks and bad seals. There used to be a constant puddle of oil under it, but it doesn't look like there's one anymore, so hopefully that's not as bad as it seemed. Plus the sun has cracked the vinyl inside. Oh, and take it somewhere else to get those fixed up, we'll probably charge you twice what it's worth for that."

    ...okay, that's a little more honest.
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  • #2
    Carfax, anyone?

    Also, never, never, never buy a used car without getting a mechanic you trust (or at least one you can be sure isn't associated with the dealership) look it over. I only buy used cars, and after getting a real lemon I never spare the cost of a good third-party inspection that includes an estimate on the repairs.
    Sorry, my cow died so I don't need your bull

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    • #3
      Quoth KabeRinnaul View Post
      When asked about problems with that car, the salesman there replied roughly:
      "Well, we've inspected it and have a list up here. You can see it's got a lot of leaks and bad seals. There used to be a constant puddle of oil under it, but it doesn't look like there's one anymore, so hopefully that's not as bad as it seemed. "
      Maybe it's just me, but I wouldn't even consider buying that car until all that stuff was fixed. That's what used car dealers are supposed to do, buy a car, fix it and sell it. Not, buy a car, see whats broken, not fix it and sell it.

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      • #4
        Well, yes, but most used cars are sold 'as is'. As long as you know what you're getting, 'as is' can be workable. It's like buying a 'fixer-upper' house. You know there are issues, but the price is (or should be, anyway) reduced from what it would be if the item were in good condition.
        The Case of the Missing Mandrake; A Jude Derry, Sorceress Sleuth Mystery Available on Amazon.

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        • #5
          Quoth KabeRinnaul View Post
          You can see it's got a lot of leaks and bad seals. There used to be a constant puddle of oil under it, but it doesn't look like there's one anymore, so hopefully that's not as bad as it seemed.
          Either that, or it's completely out of oil.

          (They used to joke about the Detroit Diesel 6-53V motor. Q: How do you know when it's out of oil? A: It stops leaking.)

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          • #6
            It's not out of oil, but I'm going to be getting it an oil change soon. And will be getting a mechanic friend to check it out. But choices were coming home in a newish car that might just have all the problems they listed (initial look by my friends show that the shifting cable is loose but I can still shift so no big deal right now) or drive home in his car which was in uberbad condition.

            I'll take a chance on the newish car.
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            • #7
              I have to agree with stormraven, most used cars are "as is" and you buy it with that understanding.

              However, SHADY used car dealerships will not mention everything wrong with the vehicle.....*cough cough the place I bought my Neon from cough cough*
              You really need to see a neurologist. - Wagegoth

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              • #8
                There was a sign declaring it "sold as-is" and a "fixer-upper". But for under $2,000, and after my car's engine had been growing ever louder, the power steering was on it's last legs (and usually takes the serpentine belt with it when it does crap out), and the rear shocks had gotten so bad that every bump pulled the car to the right and made the tires grind against the body... Plus it's handling was so bad in the rain that it would hydroplane at 40 MPH...

                I think priority one was "make sure we're not driving 10 hours back in that thing".
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                • #9
                  Quoth Stormraven View Post
                  It's like buying a 'fixer-upper' house. You know there are issues, but the price is (or should be, anyway) reduced from what it would be if the item were in good condition.
                  I got a car like that, once. One of the best cars I've owned, and I've had a few.

                  ^-.-^
                  Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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                  • #10
                    One of the best second hand cars i bought cost me $500 (thats about $250 american) i drove that beauty (Ford Cortina) around for 6 years until it went to car heaven....Old fixer uppers can sometimes need just a little TLC to run great...

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                    • #11
                      At a tiny used car garage thing (where they both sell cars and have a few to sell too) when my dad was looking for a Jeep for my brother, they were looking at a maroon '93 Jeep Cherokee. I remember thinking "wow only 90,000 on it, cool!". Until Dad took it for a test drive.

                      The brakes were almost shot. We're coming down a hill at 30 mph and getting faster while dad's trying to pump the brakes to get the car to slow down before we crash into the car in front of us. Finally he slows the car enough (by having to drive on the gravel lining the side of the road) and pulls into the lot. I don't remember what happened to it, I think the pads were shot and so was the power to the brakes somehow.

                      "$3,000 as is, cash now" is the salesman's reply.

                      "No. You can keep that car. It's your job to fix it and sell it in good condition. That thing is UNSAFE."

                      Salesman shrugs and we drive off.

                      We visited Gil's Jeep in Stratham and they were EXCELLENT. The salesman was a retired state trooper (seriously gone to seed, his belly must've been as round as an 18 wheeler's tire). Dad saw a nice blue Jeep, 95, drove it and came back, outlining details of what needed to be fixed.

                      "Yup, no problem" said the salesman to each point.

                      He made sure that everything got fixed! . We were charged a little extra, but my brother got a nice car indeed.

                      Just to show you there are some good salesmen and some bad ones.
                      Success is not final, failure is not fatal: It is the courage to continue that counts.-Winston Churchill

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                      • #12
                        Do not let them do that to you. If you have to, leave the lot.

                        Seriously, just say "we'll be back later." Or do what I did and just say, "here's my cell number, you call me if you can match my numbers. I'm hungry and I ain't negotiating on an empty stomach. "

                        And then ignore all the gnashing of teeth and tearing of hair and LEAVE.

                        My cell phone rang as they were bringing out my steak. Not a penny over, too. You walk off a lot and they lose their shit.

                        Also, my BIL (stingy Finnish accountant) told me to park the trade in off the lot and walk in. When they ask if you have a trade in, tell them you weren't sure, probably not. You will get a way better deal. After they commit to the price, then bring out the trade in. (I never said I didn't have one, I said I didn't know. Now I know. Yes, I have a trade in.)

                        Ignore the inevitable temper tantrum.

                        Don't sign anything unless you are sure you are buying, either. Don't even sit down or go in the building. There is no need.

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                        • #13
                          Personally, I see no sense in buying a brand new car. Let someone else drive off that 40-50% when they leave the lot. But I do take the car to my mechanic to have it thoroughly checked. Paying $100 for a complete check is much cheaper than paying a couple of thousand, then turning around and pouring in another couple of thousand isn't worth it.

                          You can research the VIN online too, and find out any major damages in the past.
                          Dull women have immaculate homes.

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                          • #14
                            [QUOTE=Exaspera;719396]Personally, I see no sense in buying a brand new car. QUOTE]

                            This right here.

                            I have never owned a new car. I do not want to pay more for "new", I do not want to insure new, and I don't want to pay taxes on new. Let someone else do that for me. I've always, knock wood, been pretty happy with all my used vehicles.

                            BTW, you can get demo cars with very few miles on them, and they must be sold as used. They are new cars, they just are not virgin cars. So you can get new but pay for used.

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                            • #15
                              You can also find a good car coming off lease.
                              Dull women have immaculate homes.

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