In order to make an authorisation payment, I have to ask the customer what happened, tie their information up with any information on our computer system regarding the problem, and make an appropriate payment.
A customer calls me and tells me what happened, first of all her story is unlikely and involves a problem with her fridge during which all her food went off, which ultimately affected her television and now she's starving?
I can find no reason in what she said to pay her any compensation, not to mention that this appears to be a fraudulent claim given that her story does not hang together, and I tell her this.
Suddenly she changes her story and says she only told me that about the fridge before because she thought I would feel sorry for her and more inclined to pay her.The story is now a more sensible one concerning loss of service in which no fridge is involved.
wtf? why not just tell the truth in the first place?
A customer calls me and tells me what happened, first of all her story is unlikely and involves a problem with her fridge during which all her food went off, which ultimately affected her television and now she's starving?
I can find no reason in what she said to pay her any compensation, not to mention that this appears to be a fraudulent claim given that her story does not hang together, and I tell her this.
Suddenly she changes her story and says she only told me that about the fridge before because she thought I would feel sorry for her and more inclined to pay her.The story is now a more sensible one concerning loss of service in which no fridge is involved.
wtf? why not just tell the truth in the first place?
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