My bank is usually awesome. They always get customer service awards, but something happened a couple of months ago that leads me to think that I angered the universe somehow:
I lost a debit card on my main checking account on a Saturday evening. I call the 800 number as soon as I realize this. CSR is helpful, nice, informs me after a few minutes that everything is taken of, but I will have to call my branch on Monday to order a new card, as they are only for reporting lost/stolen cards. I note the person's ID number and the reference number she gives me.
Monday morning, I call my branch. There is no record that the card was deactivated, but nothing has been charged on it since my last use, so it's okay. Yea! I ask for a new debit card and am informed it will be about a week. I volunteer to pay for express shipping, but the rep tells me it will still take almost a week, even with express shipping. Okay, not thrilled, but okay.
Card arrives a week later. It's an ATM card. I call the 800 number and get a CSR who actually works for the bank, who checks into the card. It's not only not a debit card, it's attached to my savings account, not my checking account. She arranges for another card to go out as soon as possible, but it leaves me without a debit card for two weeks.
So, in your opinion, do I owe someone a blood sacrifice, or do you think chocolate chip cookies and a glass of decent wine will do?
I lost a debit card on my main checking account on a Saturday evening. I call the 800 number as soon as I realize this. CSR is helpful, nice, informs me after a few minutes that everything is taken of, but I will have to call my branch on Monday to order a new card, as they are only for reporting lost/stolen cards. I note the person's ID number and the reference number she gives me.
Monday morning, I call my branch. There is no record that the card was deactivated, but nothing has been charged on it since my last use, so it's okay. Yea! I ask for a new debit card and am informed it will be about a week. I volunteer to pay for express shipping, but the rep tells me it will still take almost a week, even with express shipping. Okay, not thrilled, but okay.
Card arrives a week later. It's an ATM card. I call the 800 number and get a CSR who actually works for the bank, who checks into the card. It's not only not a debit card, it's attached to my savings account, not my checking account. She arranges for another card to go out as soon as possible, but it leaves me without a debit card for two weeks.
So, in your opinion, do I owe someone a blood sacrifice, or do you think chocolate chip cookies and a glass of decent wine will do?
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