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(just a bit of a vent on Verizon, not really a SC or SE, so I'm not really sure where to put this)
Verizon is annoying me lately. I have a Verizon wireless cellphone that was previously paid for by my parents as a Christmas present. Now that I'm out of school, have a good job, etc, it was time to transfer the phone into my name. We were given the incorrect information by a authorized dealer on how to do this, and I ended up inadvetently getting a new line, but the next day I returned the phone and cancelled the account. This was back in November. A couple weeks later, I go back up to my parent's and find a bill from Verizon, I assumed, as I was told over the phone it would just be a bill showing that I owed nothing and everything was cancelled. Good thing I double checked, I open the bill and there's a $160 charge. I call Verizon and it turns out that oops, the line was never cancelled and the account was never credited. Girl cancells the account (again) and credits all my money back, after trying to get me to pay for the day I had the line that I never used. A couple weeks later, I get another bill from Verizon, not as high of a charge but still telling me I owe them $20. Call them back again, wait on hold and stuff and find out that they never credited all my money back. So they credited that, and hopefully that's the end of that.
But that's not the entire reason I'm a bit peeved at them. I work for a company that does cell phone location technology for a couple of the largest carriers in the US (not Verizon). Our technology is used primarily to fufill E-911 standards. FCC rules state that cellphones need to be able to be located within a certain range so that if it calls 911, the person can be located. The earliest milestone that all wireless carriers had to achieve is to be able to at least route the call to the correct 911 call center. Apparently, Verizon cannot accomplish this pretty easy task where I live. A few nights ago, the steam from my shower set off the fire alarm in the building. We call 911 on a Verizon phone, figuring that the fire department needs to come over to check the building and reset the alarm. And guess what? We're not routed to the correct call center. We ended up having to give the 911 center that we got routed to a land line number so they could route us to the correct center. And what's more is that I know Verizon has working location technology, my phone has a trial navigation system that relies on it.
Verizon is annoying me lately. I have a Verizon wireless cellphone that was previously paid for by my parents as a Christmas present. Now that I'm out of school, have a good job, etc, it was time to transfer the phone into my name. We were given the incorrect information by a authorized dealer on how to do this, and I ended up inadvetently getting a new line, but the next day I returned the phone and cancelled the account. This was back in November. A couple weeks later, I go back up to my parent's and find a bill from Verizon, I assumed, as I was told over the phone it would just be a bill showing that I owed nothing and everything was cancelled. Good thing I double checked, I open the bill and there's a $160 charge. I call Verizon and it turns out that oops, the line was never cancelled and the account was never credited. Girl cancells the account (again) and credits all my money back, after trying to get me to pay for the day I had the line that I never used. A couple weeks later, I get another bill from Verizon, not as high of a charge but still telling me I owe them $20. Call them back again, wait on hold and stuff and find out that they never credited all my money back. So they credited that, and hopefully that's the end of that.
But that's not the entire reason I'm a bit peeved at them. I work for a company that does cell phone location technology for a couple of the largest carriers in the US (not Verizon). Our technology is used primarily to fufill E-911 standards. FCC rules state that cellphones need to be able to be located within a certain range so that if it calls 911, the person can be located. The earliest milestone that all wireless carriers had to achieve is to be able to at least route the call to the correct 911 call center. Apparently, Verizon cannot accomplish this pretty easy task where I live. A few nights ago, the steam from my shower set off the fire alarm in the building. We call 911 on a Verizon phone, figuring that the fire department needs to come over to check the building and reset the alarm. And guess what? We're not routed to the correct call center. We ended up having to give the 911 center that we got routed to a land line number so they could route us to the correct center. And what's more is that I know Verizon has working location technology, my phone has a trial navigation system that relies on it.
(tolerates the SCs), also loveses giving out the free minutes 
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