This is why I hated fire alarms when I worked at the hotel. People would always call and ask if it was a real alarm... I don't know, stop calling me for 5 seconds and I can check. It got to the point where we had the policy that we were to immediately silence the alarm, check the validity of the emergency, and then restart the alarm if it was real. At that time, if it was safe to do so we were to take the lock override (which would override even the deadbolt) and go room to room to make sure people were evacuating (of course, the if it was safe was at the discretion of the employees, they wouldn't require us to risk our own safety unless we chose to do so... and as much as the insurance company hated it, they knew that we had the employees who would go room to room even if it was against policy to make sure the guests were safe).
Though, this is reminding me of a story at the call center that I need to post.
Though, this is reminding me of a story at the call center that I need to post.
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