While I was waiting in line at the courtesy booth at the Krogers near where I live I witnessed this exchange between the courtesy booth operator & a customer.
Customer is returning items she bought at that location. Courtesy booth operator does the return. Then the customer hands her a receipt, & asks "can I get a refund for these?" *points at the item on the receipt* The courtesy booth operator looks at the receipt & says "Ma'am this receipt is from a different location. I cannot give you a refund for an item that was bought at a different location." The customer says "Well...I bought that item at the location stated on the receipt, but I left it there. I cannot get a refund for it here?" The courtesy booth operator told her no.
When I got up to the counter the phone rang. I'm guessing it was store management because the courtesy booth operator told whoever called exactly what happened between her & the customer. I'm guessing the customer complained to store management because the courtesy booth operator would not give her a refund for an item she bought at another location but forgot to take with her.
Customer is returning items she bought at that location. Courtesy booth operator does the return. Then the customer hands her a receipt, & asks "can I get a refund for these?" *points at the item on the receipt* The courtesy booth operator looks at the receipt & says "Ma'am this receipt is from a different location. I cannot give you a refund for an item that was bought at a different location." The customer says "Well...I bought that item at the location stated on the receipt, but I left it there. I cannot get a refund for it here?" The courtesy booth operator told her no.
When I got up to the counter the phone rang. I'm guessing it was store management because the courtesy booth operator told whoever called exactly what happened between her & the customer. I'm guessing the customer complained to store management because the courtesy booth operator would not give her a refund for an item she bought at another location but forgot to take with her.
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