I really didn't think it was going to make me as angry as I was but it really did. I ordered some ink from the "Hell Ink and Supply Online Store" and put in all my card information and what not and for the record I have a "Hisa" Debit Card from [Credit Union].
So I order the ink that I've ordered fifty billion times with the same card and whatnot. I get and email and then a phone call from Dell saying they won't allow me to buy this ink and I need to call my card issuer to figure it out. I wonder about this for a little bit but shrug, memorize my account number and then walk to lunch while I'm calling them. I get to a very nice lady who figures out that my problem is something she can't help me with so she gives me to a younger woman who must have had the number one worst customer before me.
Her speech was clipped, she essentially had the tone of "What do you want? You're just stupid aren't you?" This is our exchange:
Me: I went and ordered ink from Hell and got a call that they wouldn't allow the transaction and I had to call you guys. Is there any way I can get that fixed?
Customer Rep: Is it a transaction for 30.75?
Me: Yes! That's it!
CR: Yeah uh, Hell has to put in the correct information for your card.
Me: *confused* Ummm...so...
CR: HELL has to put in the information from the card. (like I'm the dumbest animal on Earth) They have to put in the correct information and then the transaction can go through.
Me: ...Do I have to do something?
CR: Well you're just going to have to call them to find that out, huh?
Me: ....... Right. *click*
I never did call Hell. They sent me my ink anyway. Either someone there decided to call them for me or Hell figured out they made a boo-boo by themselves. Probably the latter.
I was REALLY unimpressed by how she handled that.
So I order the ink that I've ordered fifty billion times with the same card and whatnot. I get and email and then a phone call from Dell saying they won't allow me to buy this ink and I need to call my card issuer to figure it out. I wonder about this for a little bit but shrug, memorize my account number and then walk to lunch while I'm calling them. I get to a very nice lady who figures out that my problem is something she can't help me with so she gives me to a younger woman who must have had the number one worst customer before me.
Her speech was clipped, she essentially had the tone of "What do you want? You're just stupid aren't you?" This is our exchange:
Me: I went and ordered ink from Hell and got a call that they wouldn't allow the transaction and I had to call you guys. Is there any way I can get that fixed?
Customer Rep: Is it a transaction for 30.75?
Me: Yes! That's it!
CR: Yeah uh, Hell has to put in the correct information for your card.
Me: *confused* Ummm...so...
CR: HELL has to put in the information from the card. (like I'm the dumbest animal on Earth) They have to put in the correct information and then the transaction can go through.
Me: ...Do I have to do something?
CR: Well you're just going to have to call them to find that out, huh?
Me: ....... Right. *click*
I never did call Hell. They sent me my ink anyway. Either someone there decided to call them for me or Hell figured out they made a boo-boo by themselves. Probably the latter.
I was REALLY unimpressed by how she handled that.
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