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Hiya folks. I have to post about an experience I had last night with my cell provider. Background stuff: I have a Samsung Galaxy S phone (not going to state the specific model, as that tells the provider, and that gives more information than I want to give right now). This is an Android based phone with a mild twist: It has 16G of internal storage, and can accept a microSD card of up to 32G.
I've had stability issues since I received it, but chalked it up to a minor annoyance. Then, this past weekend, I decided to try a new ROM. Since I'd had issues with a previous ROM, I played it very very safe, and verified nine ways to Sunday that everything worked. As it turns out, it didn't.
Over the weekend, I tried five different computers, three different USB cables, and two different operating systems. Every single one of them was unable to write the file to the phone. If the file was small enough (not sure what the limit is), I could copy it easily and reliably. This 170M file, though, was not copyable. Using file comparison tools, I was able to confirm that any time I copied the file via the USB port on the phone, it would be corrupted.
If I copied the file over WiFi, though, it would work reliably. Since I do sometimes need to rely on using my phone as a USB flash drive, I decided to call up my cell provider. In the end, I wound up needing to go through their online chat service twice.
The first time, it looked like the culprit was my microSD card. I removed it, planned to replace it come December. Then, yesterday, the phone went loopy. Every time I visited adagio.com, it would reboot.
I wound up restoring the phone back to factory state. No extra files of any sort, internal storage reformatted, this phone was completely wiped of anything that had anything to do with me. I didn't even reattach my gmail account.
I still got the same problems (to be fair, though, I was down to three computers, three cables, and two operating systems). I went back to the online chat, and this is where I found myself getting pissed off at the rep. Badly.
I went through all of the above. His stance was that, somehow, all of these computers were the problem, and therefore nothing could be done. He told me this repeatedly, and in no uncertain terms.
I asked to speak with his supervisor, and eventually got to do so. In the end of the tech side of this story, the supervisor is doing an exchange for me. I should have the replacement within a few days.
The customer service side of this story, though, ends somewhat differently. That conversation ended nearly 13 hours ago, and I have been to bed. I am still upset with the rep. At one point during our conversation, this snippet occurred:
I did manage to complain to the supervisor. I'm not sure if I've done enough, though. Should I actually call back and see if there's an official process I need to follow, should I let it go, what?
I've probably left something out, since the whole online chat was about 1.5 hours long. I saved the transcript, though, so I can clarify any portion of what I said (or he said) as needed.
I've had stability issues since I received it, but chalked it up to a minor annoyance. Then, this past weekend, I decided to try a new ROM. Since I'd had issues with a previous ROM, I played it very very safe, and verified nine ways to Sunday that everything worked. As it turns out, it didn't.
Over the weekend, I tried five different computers, three different USB cables, and two different operating systems. Every single one of them was unable to write the file to the phone. If the file was small enough (not sure what the limit is), I could copy it easily and reliably. This 170M file, though, was not copyable. Using file comparison tools, I was able to confirm that any time I copied the file via the USB port on the phone, it would be corrupted.
If I copied the file over WiFi, though, it would work reliably. Since I do sometimes need to rely on using my phone as a USB flash drive, I decided to call up my cell provider. In the end, I wound up needing to go through their online chat service twice.
The first time, it looked like the culprit was my microSD card. I removed it, planned to replace it come December. Then, yesterday, the phone went loopy. Every time I visited adagio.com, it would reboot.
I wound up restoring the phone back to factory state. No extra files of any sort, internal storage reformatted, this phone was completely wiped of anything that had anything to do with me. I didn't even reattach my gmail account.
I still got the same problems (to be fair, though, I was down to three computers, three cables, and two operating systems). I went back to the online chat, and this is where I found myself getting pissed off at the rep. Badly.
I went through all of the above. His stance was that, somehow, all of these computers were the problem, and therefore nothing could be done. He told me this repeatedly, and in no uncertain terms.
I asked to speak with his supervisor, and eventually got to do so. In the end of the tech side of this story, the supervisor is doing an exchange for me. I should have the replacement within a few days.
The customer service side of this story, though, ends somewhat differently. That conversation ended nearly 13 hours ago, and I have been to bed. I am still upset with the rep. At one point during our conversation, this snippet occurred:
Quoth Online Chat
I've probably left something out, since the whole online chat was about 1.5 hours long. I saved the transcript, though, so I can clarify any portion of what I said (or he said) as needed.
I would say that if it's bothering you that much, you should file another complaint. Do they have a form you can fill out online for questions/comments/concerns?
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