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This happened last month when I was at the DMV to get my driver's license renewed. As always, it was packed, and it was only 10 am. I get my number and sit down to wait.
Out of 15 windows available, they had 4 open for business. Well--they really had 1. One person worked at the speed of molasses. He would help one customer, then he'd stand up and walk behind the windows in slow motion. He'd pretend to pick up a paper on the other side of the DMV, then walk back all slow to his window. He'd then sit there for 10 minutes, doing nothing, before he called another customer up. The second worker would hunt-and-peck on her keyboard so slow that I'm surprised cobwebs didn't form on her finger between peckings. A third worker looked like she was on something, since she kept on getting up and sitting down constantly for no apparent reason.
The fourth worker shockingly seemed like he was on this planet, and he worked at a normal speed.
I waited next to this guy who, like me, was getting his license renewed. The guy and I both saw this one woman come right into the DMV, and she was called within 5 minutes after sitting down. It was obvious she was getting her license renewed, since she got her picture taken.
This made the guy beside me VERY mad. He walked up to the info desk, and the following conversation happened:
Guy (initially being very polite): Excuse me, I happened to notice the woman at window 12 was called after 5 minutes of coming here, and I've been waiting for 3 hours.
DMV woman: You are called up in the order depending on what you need to have done.
Guy: That's fine, but it is obvious she's getting a license renewed. I am too.
DMV woman: Look, it is obvious we're very busy today. Wait your turn.
Guy: (voice getting louder) I AM waiting my turn. Just like every other damn person in here. Don't even tell me you'd be pissed if you saw someone walk right in when you were in line for hours.
Someone in the room clapped when he said that. Right at that point, the guy who the other woman at the info desk helped a second ago was called right to the window. He didn't even have to sit down and wait. It was obvious he just walked in, because I overheard the other worker asking him for his info--he didn't come in earlier or anything.
Guy: Look! Look at that guy! What makes him so special that he doesn't have to wait forever like the rest of us?
DMV woman: I'm not going to tell you again, if you don't SIT DOWN, I am going to have you removed.
The guy came back and sat next to me and was called up 20 minutes later.
I actually agree with the guy, which is surprising, since he had an SC outburst. I think the DMV was more of a sucky company in this instance. I understand that it is important to have a system that assigns numbers based on type of service needed (instead of first-come, first-served,) but it is blatantly obvious something is up when two people are called right in to the window, and 150 or so people are waiting in line. I'm almost *positive* those 2 people weren't needing some ultra-rare service that placed them in the #1 queue position.
Out of 15 windows available, they had 4 open for business. Well--they really had 1. One person worked at the speed of molasses. He would help one customer, then he'd stand up and walk behind the windows in slow motion. He'd pretend to pick up a paper on the other side of the DMV, then walk back all slow to his window. He'd then sit there for 10 minutes, doing nothing, before he called another customer up. The second worker would hunt-and-peck on her keyboard so slow that I'm surprised cobwebs didn't form on her finger between peckings. A third worker looked like she was on something, since she kept on getting up and sitting down constantly for no apparent reason.
The fourth worker shockingly seemed like he was on this planet, and he worked at a normal speed. I waited next to this guy who, like me, was getting his license renewed. The guy and I both saw this one woman come right into the DMV, and she was called within 5 minutes after sitting down. It was obvious she was getting her license renewed, since she got her picture taken.
This made the guy beside me VERY mad. He walked up to the info desk, and the following conversation happened:
Guy (initially being very polite): Excuse me, I happened to notice the woman at window 12 was called after 5 minutes of coming here, and I've been waiting for 3 hours.
DMV woman: You are called up in the order depending on what you need to have done.
Guy: That's fine, but it is obvious she's getting a license renewed. I am too.
DMV woman: Look, it is obvious we're very busy today. Wait your turn.
Guy: (voice getting louder) I AM waiting my turn. Just like every other damn person in here. Don't even tell me you'd be pissed if you saw someone walk right in when you were in line for hours.
Someone in the room clapped when he said that. Right at that point, the guy who the other woman at the info desk helped a second ago was called right to the window. He didn't even have to sit down and wait. It was obvious he just walked in, because I overheard the other worker asking him for his info--he didn't come in earlier or anything.
Guy: Look! Look at that guy! What makes him so special that he doesn't have to wait forever like the rest of us?
DMV woman: I'm not going to tell you again, if you don't SIT DOWN, I am going to have you removed.
The guy came back and sat next to me and was called up 20 minutes later.
I actually agree with the guy, which is surprising, since he had an SC outburst. I think the DMV was more of a sucky company in this instance. I understand that it is important to have a system that assigns numbers based on type of service needed (instead of first-come, first-served,) but it is blatantly obvious something is up when two people are called right in to the window, and 150 or so people are waiting in line. I'm almost *positive* those 2 people weren't needing some ultra-rare service that placed them in the #1 queue position.
--- Sheldonrs
I usually just renew online, but I couldn't do it this time around, probably because my state recently redid their licenses with a new picture format that requires a new picture of you not smiling in it.
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