Ok... blah blah blah getting married. </bg>
So far, I have had a Bridezilla free wedding planning process. I attribute this to not caring if the colours don't exactly match, insisting on non-matching flower arrangements and not acting like everything is the be all and end all of our wedding.
However. I can feel a Bridezilla moment rising. I ordered from an online retailer (just a garter and a box that guests can slip gift envelopes into if they've brought gifts). Let's call them the Online Matrimonial Store (OMS)
I placed the order on Christmas, and I knew they were closed until the 1st of January. I sent a polite follow up email on the 3rd of January and received an automated reply. A few hours later, I was told that I would receive confirmation of my order shortly. Shortly to me means a few hours, maybe half a day (please correct me if I'm wrong). I sent a follow up request 18 hours after the reply (afternoon of the next day - 4th Jan). Automated response, and nothing else.
I then gave them 2 days, and mailed again on the 6th. After sending a slightly frustrated request for feedback (no cusswords, just a "please let me know what's going on!")
I got this response:
No-one told me about the garter not being in stock, and I told them as much. No reply as usual.
A full WEEK after they re-opened, I received an email confirming my order; and telling me about the garter being out of stock, and suggesting another one.
I replied back saying "Please may I have X garter, and can you please advise on an estimated arrival date of the goods?" (Monday morning 8 am)
Automated reply? You betcha. Actual Reply? Nope.
Sent a follow up mail on Wednesday morning. Automated reply? We're old friends by now! Actual Reply? Don't make me laugh.
After NO reply (not even a "I'm not sure, lemme check for you and get back to you" - which I would have loved to have gotten), I sent the following mail this evening:
I work in CS. I support and deal with the 20% of the clients that are responsible for 80% of our revenue. If I don't have an answer, I at least send a response so they don't feel like I'm ignoring them, or forgotten about them. I think requesting feedback deserves some sort of response, or am I an EW?
So far, I have had a Bridezilla free wedding planning process. I attribute this to not caring if the colours don't exactly match, insisting on non-matching flower arrangements and not acting like everything is the be all and end all of our wedding.
However. I can feel a Bridezilla moment rising. I ordered from an online retailer (just a garter and a box that guests can slip gift envelopes into if they've brought gifts). Let's call them the Online Matrimonial Store (OMS)
I placed the order on Christmas, and I knew they were closed until the 1st of January. I sent a polite follow up email on the 3rd of January and received an automated reply. A few hours later, I was told that I would receive confirmation of my order shortly. Shortly to me means a few hours, maybe half a day (please correct me if I'm wrong). I sent a follow up request 18 hours after the reply (afternoon of the next day - 4th Jan). Automated response, and nothing else.
I then gave them 2 days, and mailed again on the 6th. After sending a slightly frustrated request for feedback (no cusswords, just a "please let me know what's going on!")
I got this response:
Good Day iradney
As we have previously responded, we are currently processing all our orders.
As we explained, we do not currently have the garter you ordered in stock
and we are trying to make a plan to get one to you in time for your wedding.
I am trying to get ETA on our stock delivery, which I should have latest
tomorrow morning.
kind Regards,
Lady at MOS
As we have previously responded, we are currently processing all our orders.
As we explained, we do not currently have the garter you ordered in stock
and we are trying to make a plan to get one to you in time for your wedding.
I am trying to get ETA on our stock delivery, which I should have latest
tomorrow morning.
kind Regards,
Lady at MOS
A full WEEK after they re-opened, I received an email confirming my order; and telling me about the garter being out of stock, and suggesting another one.
I replied back saying "Please may I have X garter, and can you please advise on an estimated arrival date of the goods?" (Monday morning 8 am)
Automated reply? You betcha. Actual Reply? Nope.
Sent a follow up mail on Wednesday morning. Automated reply? We're old friends by now! Actual Reply? Don't make me laugh.
After NO reply (not even a "I'm not sure, lemme check for you and get back to you" - which I would have loved to have gotten), I sent the following mail this evening:
You know, I'm getting a little tired of being ignored. The automated response is not cutting it, and waiting over 4 working days for a response is simply not on.
Cancel my order, refund my money and I'll be sure not to recommend MOS to my friends.
Cancel my order, refund my money and I'll be sure not to recommend MOS to my friends.
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