One from my dad.
Lately a lot of car makers are now requiring people to put synthetic oil in all their cars - even their lowest-end econoboxes. Or in reality, types of oil that is only available in synthetic (like 0W-20 or something like that).
This causes headaches for people like my dad, who is a manager at a quicklube place. The dealers don't tell people that they need to use the expensive synthetic oil when they buy the car and leave it up to the quicklube managers to take the brunt when the customers turn sucky.
Now my dad is under strict orders to follow manufacturer and owner's manual guidelines when it comes to oil. Reason is simple - if my dad's worker puts the "wrong" oil in and it ends up damaging something, his shop is liable for it (and the claim comes out of his bonus).
Case in point, here is one SC my dad told me about. She comes in with a new Carolla (or some small foreign job):
SC: *Asks about the price for an oil change.*
Dad: It's *tell her the cost of a synthetic oil change.*
SC: OH MY GOD! XX bucks for an oil change? You have got to be kidding me!
Dad: You car takes a grade of oil that is only available in synthetic. If it took a grade that comes in conventional oil, I would have offered it to you.
SC: Can't you just put the regular oil in anyway?
Dad: If we do that, not only might it void your warranty but also if the oil were to damage something we would be liable for it. So unfortunately, no.
SC: You're just running a scam to upsell to synthetic oil. I'm going to the dealer! *Drives off.*
My dad told me she came back two days later because the dealer told her the same thing but was going to charge her more and make her wait two hours.
Lately a lot of car makers are now requiring people to put synthetic oil in all their cars - even their lowest-end econoboxes. Or in reality, types of oil that is only available in synthetic (like 0W-20 or something like that).
This causes headaches for people like my dad, who is a manager at a quicklube place. The dealers don't tell people that they need to use the expensive synthetic oil when they buy the car and leave it up to the quicklube managers to take the brunt when the customers turn sucky.
Now my dad is under strict orders to follow manufacturer and owner's manual guidelines when it comes to oil. Reason is simple - if my dad's worker puts the "wrong" oil in and it ends up damaging something, his shop is liable for it (and the claim comes out of his bonus).
Case in point, here is one SC my dad told me about. She comes in with a new Carolla (or some small foreign job):
SC: *Asks about the price for an oil change.*
Dad: It's *tell her the cost of a synthetic oil change.*
SC: OH MY GOD! XX bucks for an oil change? You have got to be kidding me!
Dad: You car takes a grade of oil that is only available in synthetic. If it took a grade that comes in conventional oil, I would have offered it to you.
SC: Can't you just put the regular oil in anyway?
Dad: If we do that, not only might it void your warranty but also if the oil were to damage something we would be liable for it. So unfortunately, no.
SC: You're just running a scam to upsell to synthetic oil. I'm going to the dealer! *Drives off.*
My dad told me she came back two days later because the dealer told her the same thing but was going to charge her more and make her wait two hours.
Comment