Rather than tell a fancy story, I'll just share with you the review I submitted to U-Haul, because it says it so much better.
I have nothing but good things to say about this location, the staff was fast and professional, the truck was in good working order and clean, and they were willing to move my reservation earlier when my plans changed. The central reservations agent on the other hand I have very little good to say about. I told her upfront what I was moving (a set of bunk beds and some other small stuff from a storage unit to a thrift store) and ended up reserving me a 14' truck which is massive overkill (one of the cargo vans would have been sufficient and saved me on both gasoline and milage charges), she put the address of the thrift store as my home address on the contract (because she wasn't listening when I told her that I was just moving stuff from a storage unit to donate to a thrift store), and made my reservation at the wrong location (I had asked for the Salt Lake City location at 3900 South Main Street and she put me at the Murray Location at 5300 South State Street, which while not that major of an inconvenience is not what I asked for).
So overall I was pleased with my uhaul rental, but will definitely be contacting the store directly for my next rental rather than trying to deal with the toll free reservations office.
I have nothing but good things to say about this location, the staff was fast and professional, the truck was in good working order and clean, and they were willing to move my reservation earlier when my plans changed. The central reservations agent on the other hand I have very little good to say about. I told her upfront what I was moving (a set of bunk beds and some other small stuff from a storage unit to a thrift store) and ended up reserving me a 14' truck which is massive overkill (one of the cargo vans would have been sufficient and saved me on both gasoline and milage charges), she put the address of the thrift store as my home address on the contract (because she wasn't listening when I told her that I was just moving stuff from a storage unit to donate to a thrift store), and made my reservation at the wrong location (I had asked for the Salt Lake City location at 3900 South Main Street and she put me at the Murray Location at 5300 South State Street, which while not that major of an inconvenience is not what I asked for).
So overall I was pleased with my uhaul rental, but will definitely be contacting the store directly for my next rental rather than trying to deal with the toll free reservations office.
Comment