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  • #1

    Pizza!

    Okay, this is not about a stupid customer, but a stupid employer.

    Me: hungry with a craving for pizza
    PP: new branch of a fairly well known pizza place
    DD: delivery driver

    So, new pizza place opens up in town. I get the flyer, decide that i am in the mood for mounds of greasy molten cheese piled on a doughy wonder that they call crust. So then came this conversation:

    Me: I would like to order ...
    PP: Your total will be $XX.XX. There is an additional delivery charge of $1.50.
    Me: That is fine, I would like to pay by debit card (I don't carry cash as a rule)
    PP: alright, *takes numbers* and what kind of tip would you like to leave
    Me: I generally tip after the service is received.
    PP: Well you can't do that here, either you tip now or you have to do it in cash on delivery.
    Me: But I want to tip based on the service received, I am not going to leave a tip if it is cold, a piece is missing and he parked on my front lawn.
    PP: Well that is the way it is.
    Me: Fine, put on $X.XX *making mental note not to call again*

    Well the pizza took longer than expected and the crust was wrong, but it was hot and the toppings were right so I took it.

    Best part:
    DD: Here is your pizza, please sign here
    Me: but there is a line for a tip!
    DD: Yeah, they said we can't use that. Have a good day!

    End: I told my friends not to go there, and I have never gotten food there again, but I understand they have started using the tip line and now have online ordering. How interesting...
    "I've put in so many enigmas and puzzles that it will keep the professors busy for centuries arguing over what I meant, and that's the only way of insuring one's immortality."
    - James Joyce
    Tags: None
  • #2
    Yeah, I wouldn't go to or order from any place that requires you to tip before you get your food.
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    • #3
      Of course they were told to not use the tip line - that line doesn't get taxed, so they wouldn't be able to pad the bill with tax they shouldn't be charging.
      I will not be pushed, stamped, filed, indexed, briefed, debriefed, or numbered. My life is my own. --#6

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      • #4
        I am sure I don't know the whole story, the tax thing sounds like it could be right, but whatever was going on there it was fishy. I will be suprised if that driver gets all of the tips in a night... he has no way to know.
        "I've put in so many enigmas and puzzles that it will keep the professors busy for centuries arguing over what I meant, and that's the only way of insuring one's immortality."
        - James Joyce

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        • #5
          Out of curiosity, was it a Papa Johns? I have heard that if you pay by card, either on the phone or online, you have to tip when the order is placed because they will ignore anything written on the tip line of the receipt.

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          • #6
            I can only think of one pizza place locally that does that when you order online. They don't do that over the phone, though. I like ordering online and have always gotten good service, so I don't mind in this case...

            Every other pizza place I know uses the tip line. The only problem is that sometimes Hubs forgets to write anything on there when he does it, since I normally do it. So, my apologies to all the pizza dudes my husband didn't tip. He didn't mean it; he's just not used to paying by plastic.
            Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.

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            • #7
              My response would have been, "Fine. Cancel the order. I'll order from somewhere else."

              I don't do mandatory gratuities unless it's a very large order or I am part of a very large party at a restaurant. And I certainly would not do one as part of the overall charge: that smacks of scam.
              They say that God only gives us what we can handle. Apparently, God thinks I'm a bad ass.

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              • #8
                Quoth Sarah Valentine View Post
                Yeah, I wouldn't go to or order from any place that requires you to tip before you get your food.
                Quoth MaggieTheCat View Post
                Out of curiosity, was it a Papa Johns? I have heard that if you pay by card, either on the phone or online, you have to tip when the order is placed because they will ignore anything written on the tip line of the receipt.
                I believe that PJs "used" to require a tip be specified for on-line and phone orders at the time of placing the order. I thought that was a bit presumpious on their part. if the customer DID write a tip on the CC slip when signing it the system would not take it and most definately the driver would not get it.

                I remember one driver on another board telling the tale of the "joker stiffer". the guy would always, with flair and a big smile, write $10 (or $5) on the tip line, fully well knowing that the driver would not get it. then PJs changed their system to accept tips "on the fly" and the guy got caught out.

                I believe that they should have updated their POS software system wide now.

                there are only a few instances where I believe that a tip should be up front (but sadly are not) such as a LARGE orders. too many times I get the "OH I AM SORRY but this is NOT my card so I can not put a tip on the CC slip for you." yes El Straighto Stiffo on a $300 order

                welcome to my night tonight.
                I'm lost without a paddle and headed up SH*T creek.
                -- Life Sucks Then You Die.

                "I'll believe corp. are people when Texas executes one."

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