Bad customer service is on the rise, and I really don't know why O.o
I was saying in my previous topic about the douchebag couriers, bad customer service and hunting for new glasses, I've not really had any bad customer service up until now, but over the last few months, I've noticed a lot of instances of CS suckiness. As someone who works in retail myself, I'm generally quite forgiving, don't have ridiculously high standards and certainly try my best not to act like a sucky customer, so I don't know why this is on the rise. But it seems to be.
The subject of this topic is our local Tesco. My mum generally prefers our local Asda (part of the Walmart group, for you Americans), but as prices rise, although Asda remains cheaper most of the time, its worth to check out competitors. While Tesco is generally the more expensive, they do some good deals, some of their products are cheaper, and of course, it sometimes pays to have a Clubcard (like we do- and being as I just spent a lot of money in their opticians recently, I'm sure I've racked up a good amount of points recently).
(I want to reiterate that the service I've recieved in the opticians has been pretty good; we're talking about the checkouts).
You don't tend to get baggers in the UK. You do it yourself with a little help from the cashier. My mum has been complaining about the poor service for a while, but the other day she told me how several times recently, she's done a full weekly shop...and the cashier has sped everything through as though he/she has somewhere to be, and never helps with the bagging. Now, when you consider that the customer is trying to pack things so the heavy stuff is at the bottom, light, fragile items on top etc and trying to fit as much into a bag without it bursting, having a rapid torrent of items being shoved at you continuously is very unhelpful. And not going to make you pack faster.
But a lot of them seem to be doing it. A lot of them are youngsters, possibly not long out of college or school, but even the adults are doing it.
Mum deliberately packed at the slowest rate she could manage last week, just to annoy the cashier
I myself, have recieved somewhat lackidaisical assistance myself. I recently bought Sucker Punch on DVD there because it was only £9.99 and I LOVE that movie. When swishing it lazily through a device to remove a non-existant security thingy, the cashier actually RIPPED the plastic on the case that keeps the sleeve in place. I know its a bit picky, but she essentially damaged the casing, and in my crazy eyes, the product. I am going to rectify this by swapping it with a case of a DVD I don't like but I couldn't help but think that it was very careless!
And today, I was also met with "shoving your items at you as fast as you can with no consideration for how fast you can physically pack". I did as my mum did, and the cashier just stared at me awkwardly, as though wondering why my stuff hadn't magically walked into my shopping bag without my touching it.
I just think this is plain rude. I know conveyor belts ARE in use, but customers don't want to be treated as though they are ON them!
Also, I NEVER try to rush a customer out of my queue if they are still packing and putting their purse away. I would feel much better if the old lady at my till takes an extra moment or two to make sure her things are packed away neatly and her purse is secure and safe in her handbag BEFORE she left my shop.
I was saying in my previous topic about the douchebag couriers, bad customer service and hunting for new glasses, I've not really had any bad customer service up until now, but over the last few months, I've noticed a lot of instances of CS suckiness. As someone who works in retail myself, I'm generally quite forgiving, don't have ridiculously high standards and certainly try my best not to act like a sucky customer, so I don't know why this is on the rise. But it seems to be.
The subject of this topic is our local Tesco. My mum generally prefers our local Asda (part of the Walmart group, for you Americans), but as prices rise, although Asda remains cheaper most of the time, its worth to check out competitors. While Tesco is generally the more expensive, they do some good deals, some of their products are cheaper, and of course, it sometimes pays to have a Clubcard (like we do- and being as I just spent a lot of money in their opticians recently, I'm sure I've racked up a good amount of points recently).
(I want to reiterate that the service I've recieved in the opticians has been pretty good; we're talking about the checkouts).
You don't tend to get baggers in the UK. You do it yourself with a little help from the cashier. My mum has been complaining about the poor service for a while, but the other day she told me how several times recently, she's done a full weekly shop...and the cashier has sped everything through as though he/she has somewhere to be, and never helps with the bagging. Now, when you consider that the customer is trying to pack things so the heavy stuff is at the bottom, light, fragile items on top etc and trying to fit as much into a bag without it bursting, having a rapid torrent of items being shoved at you continuously is very unhelpful. And not going to make you pack faster.
But a lot of them seem to be doing it. A lot of them are youngsters, possibly not long out of college or school, but even the adults are doing it.
Mum deliberately packed at the slowest rate she could manage last week, just to annoy the cashier
I myself, have recieved somewhat lackidaisical assistance myself. I recently bought Sucker Punch on DVD there because it was only £9.99 and I LOVE that movie. When swishing it lazily through a device to remove a non-existant security thingy, the cashier actually RIPPED the plastic on the case that keeps the sleeve in place. I know its a bit picky, but she essentially damaged the casing, and in my crazy eyes, the product. I am going to rectify this by swapping it with a case of a DVD I don't like but I couldn't help but think that it was very careless!
And today, I was also met with "shoving your items at you as fast as you can with no consideration for how fast you can physically pack". I did as my mum did, and the cashier just stared at me awkwardly, as though wondering why my stuff hadn't magically walked into my shopping bag without my touching it.
I just think this is plain rude. I know conveyor belts ARE in use, but customers don't want to be treated as though they are ON them!
Also, I NEVER try to rush a customer out of my queue if they are still packing and putting their purse away. I would feel much better if the old lady at my till takes an extra moment or two to make sure her things are packed away neatly and her purse is secure and safe in her handbag BEFORE she left my shop.
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