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I finally found a stylist that knows how to do eyebrows and despite the issues I've had with scheduling at the salon she works at, I still keep going there. My stylist works at another part time job and there's been times where I have an appointment with her that has to be canceled due to the other job. I'm usually a very patient and understanding person so I will reschedule. I work two jobs myself so I understand.
I'm trying to make an appointment today for my Saturday off next week to have my hair and eyebrows done and I'm willing to take anyone for the hair and save the eyebrows for later. I call multiple times to try to schedule. It turns out that the entire salon has been booked by a wedding party and no other appointments are being taken. I'm annoyed at this and ask to speak to the manager. I tell her I'm in at least once a month for my eyebrows and ask if if there would be anything she could do in the way of making up for the inconvenience like a discount off a future service. She says there is nothing she can do. I politely and firmly ask again if there is anything else she could do like fit me in before or after the wedding party because multiple members of my family go there and I really like this stylist. I make it clear that I don't want to leave her, but will be forced to go elsewhere if it becomes too difficult to make an appointment. The owner doesn't seem to care that because of her attitude in taking my business for granted that she's going to be losing me as a client. She also was very rude when I told her that I can't book too far ahead of time because of work schedules. She snidely comments that she has people who book months ahead of time.
I'm making an appointment at another salon tomorrow that I had a good experience at earlier this year. As much as I love the stylist's work, I can't support a place that has an owner who is willing to alienate a customer and not be flexible with people's schedules. My money is just as good as everyone else's.
I'm trying to make an appointment today for my Saturday off next week to have my hair and eyebrows done and I'm willing to take anyone for the hair and save the eyebrows for later. I call multiple times to try to schedule. It turns out that the entire salon has been booked by a wedding party and no other appointments are being taken. I'm annoyed at this and ask to speak to the manager. I tell her I'm in at least once a month for my eyebrows and ask if if there would be anything she could do in the way of making up for the inconvenience like a discount off a future service. She says there is nothing she can do. I politely and firmly ask again if there is anything else she could do like fit me in before or after the wedding party because multiple members of my family go there and I really like this stylist. I make it clear that I don't want to leave her, but will be forced to go elsewhere if it becomes too difficult to make an appointment. The owner doesn't seem to care that because of her attitude in taking my business for granted that she's going to be losing me as a client. She also was very rude when I told her that I can't book too far ahead of time because of work schedules. She snidely comments that she has people who book months ahead of time.
I'm making an appointment at another salon tomorrow that I had a good experience at earlier this year. As much as I love the stylist's work, I can't support a place that has an owner who is willing to alienate a customer and not be flexible with people's schedules. My money is just as good as everyone else's.
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