Tweet
Power company rep
Not sure if this is a Sighting or not, but...
Got a text out of the blue from my power company saying my account was delinquent & due for disconnection
... Which is pretty bad, considering I'm at least $20 in credit by the time the bill gets printed every month
So I call the company up, and... Well, I'm actually pretty annoyed. I ended up having the calm the rep down! He was really sarcastic & aggro, like when I gave him my account information & asked him why my account had suddenly gone from in credit to being "delinquent" (BTW turns out their idea of "overdue" is "14 days after the bill is sent out ) - he snarkily said "Well, you use the power, we charge you for the power." then something like "How hard is that?" 
I forced myself to laugh & say "Oh, you misunderstand, I get that part, I'm just wondering why it's..." blah blah blah.
It was like pulling teeth to get him to check anything, he actually seemed to ooze this belief that I was some kind of terrible, terrible person. Finally I - a bit shortly - said "Look, pull up my last few accounts. Have a look at how I'm always in credit with you. NOW do you see why I'm confused that I've gone from $60 in credit to $90+ overdue??" which - when he did acquiesce - did humble him a bit.
Long story short, I got no answers out of him
although I did suggest perhaps they'd been making estimates, then done a meter reading & this was the correct amount.... But when I asked him to check if that could be the case, or what meter-reading setup they have for me (I'm in an apartment building for reference) he said "This is a callcenter, we're not meter readers you know! 
I'd only asked him to check what was on the records!
I dunno. Maybe I'm overreacting but it seemed really out of line, those comments - and his attitude the whole time; hey, I'm the CUSTOMER. It's not MY job to calm YOU down!
Got a text out of the blue from my power company saying my account was delinquent & due for disconnection
... Which is pretty bad, considering I'm at least $20 in credit by the time the bill gets printed every month
So I call the company up, and... Well, I'm actually pretty annoyed. I ended up having the calm the rep down! He was really sarcastic & aggro, like when I gave him my account information & asked him why my account had suddenly gone from in credit to being "delinquent" (BTW turns out their idea of "overdue" is "14 days after the bill is sent out
) - he snarkily said "Well, you use the power, we charge you for the power." then something like "How hard is that?" I forced myself to laugh & say "Oh, you misunderstand, I get that part, I'm just wondering why it's..." blah blah blah.
It was like pulling teeth to get him to check anything, he actually seemed to ooze this belief that I was some kind of terrible, terrible person. Finally I - a bit shortly - said "Look, pull up my last few accounts. Have a look at how I'm always in credit with you. NOW do you see why I'm confused that I've gone from $60 in credit to $90+ overdue??" which - when he did acquiesce - did humble him a bit.
Long story short, I got no answers out of him
although I did suggest perhaps they'd been making estimates, then done a meter reading & this was the correct amount.... But when I asked him to check if that could be the case, or what meter-reading setup they have for me (I'm in an apartment building for reference) he said "This is a callcenter, we're not meter readers you know! I'd only asked him to check what was on the records!I dunno. Maybe I'm overreacting but it seemed really out of line, those comments - and his attitude the whole time; hey, I'm the CUSTOMER. It's not MY job to calm YOU down!
)
Comment