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I paid for and arranged for 4-new snow tires for my vehicle on Monday, along with a package including a certain number of alignments, rotations and roadside service. I applied for the store credit card (which came with a cash back bonus) and was approved, and so paid with that, since there was also a $100 off special that ended that day. I received my half of the credit application and was put on the schedule as having my tire installation done at 5pm on Wednesday, after their tire shipment came in. I was shown the computer screen the package I was getting. I never got a service print out, and assumed I'd just get that during my actual appointment.
I come in today and the service guy seems confused, asking if I'd ordered a certain tire, was I sure my appointment was today, I wasn't in the computer, etc. He asked for the print out and I told him I didn't know I was supposed to have one. He said I wasn't actually in the system, and I needed the print out. I told him I'd seen the other guy write in my appointment, but all I had was my credit application. The service guy asked what I'd paid and I told him. He seemed...skeptical almost. The service guy checked and there I was in the book, but he said they didn't have the tire that I'd been told they ALWAYS stock. He checked with another store via computer and it turns out they got the whole shipment of that tire, so he said if I come back tomorrow, he'll have the tires brought from the other store. But before that, he suggested maybe he substitute another tire; I checked the stock, but decided the original brand was what I wanted to go with - he seemed annoyed at this, since it meant he'd have to find my tires. I also suggested he call the person who sold me the package (one of his managers) to see if I was in the system and maybe he wasn't seeing me. He did call, and confirmed that I had paid, I was supposed to get package X, etc. I also asked that he call the other store and ensure that they actually had the tires and hadn't sold them to someone else. He kept insisting they would be there, but I made him check. He seemed almost amused that I was so insistent, and I told him that I would be unhappy if I had to come back to find the tires sold. He confirmed they had them, but I didn't hear him ask them to hold them or anything. I asked him about that and he brushed me off again saying they couldn't possibly sell at this time of night. Ummm, I bought tires at this time of night Monday, REMEMBER!?
I'm going to call before I drive over to make sure they have my tires. I've liked all the service guys but for this little twerp; he just rubs me the wrong way. Guess I'll let his manager know how flippant he was.
I come in today and the service guy seems confused, asking if I'd ordered a certain tire, was I sure my appointment was today, I wasn't in the computer, etc. He asked for the print out and I told him I didn't know I was supposed to have one. He said I wasn't actually in the system, and I needed the print out. I told him I'd seen the other guy write in my appointment, but all I had was my credit application. The service guy asked what I'd paid and I told him. He seemed...skeptical almost. The service guy checked and there I was in the book, but he said they didn't have the tire that I'd been told they ALWAYS stock. He checked with another store via computer and it turns out they got the whole shipment of that tire, so he said if I come back tomorrow, he'll have the tires brought from the other store. But before that, he suggested maybe he substitute another tire; I checked the stock, but decided the original brand was what I wanted to go with - he seemed annoyed at this, since it meant he'd have to find my tires. I also suggested he call the person who sold me the package (one of his managers) to see if I was in the system and maybe he wasn't seeing me. He did call, and confirmed that I had paid, I was supposed to get package X, etc. I also asked that he call the other store and ensure that they actually had the tires and hadn't sold them to someone else. He kept insisting they would be there, but I made him check. He seemed almost amused that I was so insistent, and I told him that I would be unhappy if I had to come back to find the tires sold. He confirmed they had them, but I didn't hear him ask them to hold them or anything. I asked him about that and he brushed me off again saying they couldn't possibly sell at this time of night. Ummm, I bought tires at this time of night Monday, REMEMBER!?
I'm going to call before I drive over to make sure they have my tires. I've liked all the service guys but for this little twerp; he just rubs me the wrong way. Guess I'll let his manager know how flippant he was.
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