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Banking WTF.
I'm thouroughtly fed up of the "worlds local bank" and am opening another accoutn elsewhere. There's a number of reasons but little niggles like this one only serve to irritate me more.
I wanted to make an ATM withdrawal but i know my card has been temporarily blocked, I requested it a couple of days ago and checked this morning when i had to deal with some of the fraudulent transactions that have come out.
I called to get it lifted so I could make the withdrawal. After i would get the stop put back in place.
This is what happened.
CS: Customer services.
Me: i think you can guess.
CS: Good afternoon Ms Phoenix, how can i help you?
Me: Hi, I need to get the temporary stop on my card lifted to I can make a withdrawal.
CS: Ok, no problem, bear with me one moment while I check your account.
...
CS: Ok, could you confirm the last 4 digits of the card you are trying to use.
Me: Uhhh....I don't know it. My husband has the card, I'm heading up to the cashpoint when he gets back.
CS: Hmm, ok, did you make a transaction with InterCorp via the internet or the phone?
Me: Um, internet.
CS: Ok, could you log into your account and check your card details.
Me: Uh, ok.
...
Me: It doesn't have my card details. Oh! But I know my amazon account does!
...
Me: Right, the last 4 digits on the card are 2345.
CS: Ah, ok, it looks like you tried to make the transaction with InterCorp on card 1234 which has expired. You need to use card 2345.
Me: ...
Me: Um, that is the card i'm using.
CS: Yes but you tried to make the transaction with card 1234.
Me: I'm confused. I'm not sure where this stuff about InterCorp has come from, i just needed to lift the block that is on card 2345. I know 1234 is expired, i cut it up ages ago, I don't even have it any more.
CS: Oh! ok, I can do that.
Me:
...
CS: Ok, there is no block on your current card so you can use it as normal.
Me:
Huh?! I was sure there was a block, they told me so this morning.
CS: Well, there is no block on that card. Can I help you with anything else.
Me: No. Thank you.
It's late and i couldn't eb bothered to argue. But grrr. New bank, here I come.
I wanted to make an ATM withdrawal but i know my card has been temporarily blocked, I requested it a couple of days ago and checked this morning when i had to deal with some of the fraudulent transactions that have come out.
I called to get it lifted so I could make the withdrawal. After i would get the stop put back in place.
This is what happened.
CS: Customer services.
Me: i think you can guess.
CS: Good afternoon Ms Phoenix, how can i help you?
Me: Hi, I need to get the temporary stop on my card lifted to I can make a withdrawal.
CS: Ok, no problem, bear with me one moment while I check your account.
...
CS: Ok, could you confirm the last 4 digits of the card you are trying to use.
Me: Uhhh....I don't know it. My husband has the card, I'm heading up to the cashpoint when he gets back.
CS: Hmm, ok, did you make a transaction with InterCorp via the internet or the phone?
Me: Um, internet.
CS: Ok, could you log into your account and check your card details.
Me: Uh, ok.
...
Me: It doesn't have my card details. Oh! But I know my amazon account does!
...
Me: Right, the last 4 digits on the card are 2345.
CS: Ah, ok, it looks like you tried to make the transaction with InterCorp on card 1234 which has expired. You need to use card 2345.
Me: ...
Me: Um, that is the card i'm using.
CS: Yes but you tried to make the transaction with card 1234.
Me: I'm confused. I'm not sure where this stuff about InterCorp has come from, i just needed to lift the block that is on card 2345. I know 1234 is expired, i cut it up ages ago, I don't even have it any more.
CS: Oh! ok, I can do that.
Me:
...
CS: Ok, there is no block on your current card so you can use it as normal.
Me:
Huh?! I was sure there was a block, they told me so this morning. CS: Well, there is no block on that card. Can I help you with anything else.
Me: No. Thank you.
It's late and i couldn't eb bothered to argue. But grrr. New bank, here I come.
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