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Not so much sucky customer, as I am the customer, but I couldnt' figure out where to put this so its here.
I recently switched from cable to another company for my phone, tv and internet. Initially cost was the reason, but the new company also offers a whole bunch of stuff, including certain channels, my cable co. does not. So I made the switch, and once all my emails were deleted, moved etc. I called to cancel. I felt like I was talking to a really sleazy salesman and had to try really hard not to start laughing at him.
So I’m on hold with the disconnect dept, and they tell the wait will be 10 minutes. I’m guessing they hope you’ll get tired of waiting and give up. Then I get on, give my info, and am first thanked for being a loyal customer since 2004. Ok, whatever. Then I tell him I’d like to cancel, and no I’m not moving, but I chose another provider. He asked who, and I told him. Then told me well, you might want ot have your phone checked since I hear a lot of static, etc. and am only hearing about every third word you say. Really? That’s funny since in MY end its perfectly clear.
Then he says well, I wouldn’t be doing my job if I didn’t make you an offer, so I listened, but it was just ok. And they don’t offer certain channels, such as the NFL network, and I told him that. HE said well, we’re trying to get it, but this is the funny part “The men will really like that” Oh no you didn’t! I am a woman and LOVE football, as do many of my friends, so that made me laugh. In the end, I finally told him, I appreciate your offer, but I still want to cancel. Which he supposedly did.
I recently switched from cable to another company for my phone, tv and internet. Initially cost was the reason, but the new company also offers a whole bunch of stuff, including certain channels, my cable co. does not. So I made the switch, and once all my emails were deleted, moved etc. I called to cancel. I felt like I was talking to a really sleazy salesman and had to try really hard not to start laughing at him.
So I’m on hold with the disconnect dept, and they tell the wait will be 10 minutes. I’m guessing they hope you’ll get tired of waiting and give up. Then I get on, give my info, and am first thanked for being a loyal customer since 2004. Ok, whatever. Then I tell him I’d like to cancel, and no I’m not moving, but I chose another provider. He asked who, and I told him. Then told me well, you might want ot have your phone checked since I hear a lot of static, etc. and am only hearing about every third word you say. Really? That’s funny since in MY end its perfectly clear.
Then he says well, I wouldn’t be doing my job if I didn’t make you an offer, so I listened, but it was just ok. And they don’t offer certain channels, such as the NFL network, and I told him that. HE said well, we’re trying to get it, but this is the funny part “The men will really like that” Oh no you didn’t! I am a woman and LOVE football, as do many of my friends, so that made me laugh. In the end, I finally told him, I appreciate your offer, but I still want to cancel. Which he supposedly did.
- what made me laugh was the way in which he tried to get me to stay; it was so steroetypical sleazy sales guy it made me laugh. But to then tell me my phone sounds crappy, hello? Do I look like I fell off the back of a turnip truck?
I had called because my router had died and I wanted a return number to bring it into the office ... I guess he didn't stop to think that if my router was dead, how could I be making a VOIP call 
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