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Little backstory, the place where I pay my water bill is next to the laundromat. So I usually go to the gas station next door, get out a 20, go pay my water bill which is always under 10.00, then go to the laundromat and use the rest for a few loads of clothes. So I usually pay cash for my water and by the time I am done with laundry who knows where my receipt is. Yes bad bad me I know.
I came home a few weeks ago and the water was turned off. I called and they told me according to the computer I had not paid my bill since since November
and that I would have to pay all those past bills and a 60.00 reconnect fee. I was like um...wouldn't you guys have cut it off by now if I have not paid in that long? Considering I was 2 days late once and you cut it off? They told me that is what the computer says so that is what they have to go by and they don't know how I slipped past the system so long. Maybe because I had been paying and you have a major glitch going on? So I make the trip over there to see if I can do anything in person. The lady that usually takes the money recognizes me since I have been coming in every month and we were pregnant together and she knows me and the kids. She asked what was going on and I told her. She made the same face . She called the manager over and told her that I come in every month and I am good about paying on time because she is the one that always takes my payment. Cue catbutt face from manager and says she has to go by what is on the system, not take her word for it. I am almost in tears because with the reconnect fee added this is around 200.00 that I don't have, it is hot and I have kids at home that drink water like camels. Not to mention it is hot and we need showers and toilets.
Manager is not budging and cashier up front does not know what to do since she knows that computer is wrong but I don't have the receipts. I ask if I could pay half of it and get it turned back on and then pay the other half the next week when my husband gets paid. If I don't come in and pay the rest then they can cut it back off and I have another reconnect fee. Manager says NO. I tell her I guess I won't have water for a while then because I can't afford to turn it back on. Front lady tells me she is sorry and then wants to show me a picture of her daughter real quick that she took. I wait and when she comes back lo and behold the district person comes in, the one over the manager. She hollers at him to come over for a minute and explains my situation. He asks if she is sure I come in and she says yes. He says she has been with them for a long time, he trusts her word, fixes it in the computer and tells her to call for a reconnect. I am like
So she has to call cat butt face manager over to get her to authorize the reconnect and call the guy on the radio. She huffs and puffs then after she walks off I hear her complaining about going over her head and such. I sort of loudly tell front lady THANK YOU so much for helping me out and go home. It was funny because I was in no mood to look at pictures but if I would not have stayed that extra minute I would have totally missed the guy.
I was told that the water would be on within an hour since he was close to my neighborhood anyway. I waited, and waited, and waited... Water never did come on. Never came on the next morning either. I called the water company and was snottily told it was unlocked and to check my water pressure. I went out and they took the lock off but had my water pressure all the way off
I have a feeling that was done on purpose. So the next time I went to pay the bill I see cat butt manager working at her desk in the background and tell nice front lady thank you again and I hope she did not get in trouble for helping me out. And told her what they did about turning the pressure down so we did not know it was on. Manager looks up and rolls her eyes at me and front lady kind of rolls her eyes back at the manager and says she is so sorry they did that, maybe they were in a hurry that day and forgot, then she slightly shook her head and thumbed back at manager lady.
And yes I do realize I was part of the suck since I did not have any proof except the front lady's word and I should not expect any help. I was willing to pay it since I didn't have receipts, I just wanted to try and pay half to get the water back on since it was so obviously a glitch of some sort. I mean, if I would have not paid since November I would have not had water since December, lol.
I came home a few weeks ago and the water was turned off. I called and they told me according to the computer I had not paid my bill since since November
and that I would have to pay all those past bills and a 60.00 reconnect fee. I was like um...wouldn't you guys have cut it off by now if I have not paid in that long? Considering I was 2 days late once and you cut it off? They told me that is what the computer says so that is what they have to go by and they don't know how I slipped past the system so long. Maybe because I had been paying and you have a major glitch going on? So I make the trip over there to see if I can do anything in person. The lady that usually takes the money recognizes me since I have been coming in every month and we were pregnant together and she knows me and the kids. She asked what was going on and I told her. She made the same face . She called the manager over and told her that I come in every month and I am good about paying on time because she is the one that always takes my payment. Cue catbutt face from manager and says she has to go by what is on the system, not take her word for it. I am almost in tears because with the reconnect fee added this is around 200.00 that I don't have, it is hot and I have kids at home that drink water like camels. Not to mention it is hot and we need showers and toilets. Manager is not budging and cashier up front does not know what to do since she knows that computer is wrong but I don't have the receipts. I ask if I could pay half of it and get it turned back on and then pay the other half the next week when my husband gets paid. If I don't come in and pay the rest then they can cut it back off and I have another reconnect fee. Manager says NO. I tell her I guess I won't have water for a while then because I can't afford to turn it back on. Front lady tells me she is sorry and then wants to show me a picture of her daughter real quick that she took. I wait and when she comes back lo and behold the district person comes in, the one over the manager. She hollers at him to come over for a minute and explains my situation. He asks if she is sure I come in and she says yes. He says she has been with them for a long time, he trusts her word, fixes it in the computer and tells her to call for a reconnect. I am like
So she has to call cat butt face manager over to get her to authorize the reconnect and call the guy on the radio. She huffs and puffs then after she walks off I hear her complaining about going over her head and such. I sort of loudly tell front lady THANK YOU so much for helping me out and go home. It was funny because I was in no mood to look at pictures but if I would not have stayed that extra minute I would have totally missed the guy.I was told that the water would be on within an hour since he was close to my neighborhood anyway. I waited, and waited, and waited... Water never did come on. Never came on the next morning either. I called the water company and was snottily told it was unlocked and to check my water pressure. I went out and they took the lock off but had my water pressure all the way off
I have a feeling that was done on purpose. So the next time I went to pay the bill I see cat butt manager working at her desk in the background and tell nice front lady thank you again and I hope she did not get in trouble for helping me out. And told her what they did about turning the pressure down so we did not know it was on. Manager looks up and rolls her eyes at me and front lady kind of rolls her eyes back at the manager and says she is so sorry they did that, maybe they were in a hurry that day and forgot, then she slightly shook her head and thumbed back at manager lady.And yes I do realize I was part of the suck since I did not have any proof except the front lady's word and I should not expect any help. I was willing to pay it since I didn't have receipts, I just wanted to try and pay half to get the water back on since it was so obviously a glitch of some sort. I mean, if I would have not paid since November I would have not had water since December, lol.
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