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My entire life up until this month, with one notable exception, I have never had an issue with any company that I felt warranted writing in to complain about something. And now all of a sudden I've felt the need to do so 4 times this month.
Thankfully none of it involved sucky staff, just defective and/or shitty products.
1. The Paper Store.
I bought some wedding-themed gift wrap and other stuff there, and they threw it all in a purple plastic bag. Brought it home and threw it all in my closet, still in the bag, since I wouldn't need it right away. When I did take it back out I noticed the purple coloring ont he bag was flaking off all over the damn place.
Thankfully it didnt' get on anything important, but come on, really? If that had gotten on to the present I'd bought I would have been really pissed, because what I bought is not easily cleaned.
Ended up firing off an email to their head office to say their bags suck.
2. THe Cheesecake Factory.
I don't know if all their locations are like this, but the one I was at....great food, great staff, VERY reasonable wait time considering the huge crowd.....lousy door handles.
That may sound like an utterly trivial thing to be annoyed about, but they seriously had the WORST door handles I've EVER used, and they had the same ones on the main doors and the bathroom doors.
What was the problem? Well, they clearly chose form over function. THe handles consisted of two flat semi-circular pieces of chromed metal plate joined together by 1-inch diameter colored balls. THe metal plates were about a 1/4 inch thick with edges round only just enough to keep them from being a knife-edge. They looked pretty, but when you pulled on them, all the pressure was focused right on the edges of the metal plates, which was quite noticeably uncomfortable, especially when the handle rotated in your hand as the door opened.
And I have healthy hands.....I can only imagine how bad it would be for someone with arthritic hands.
Another note sent off to corporate. I was polite about it, and made sure to point out that other than tat everything was superb.
3. Sony's Wheel of Fortune iPad app.
In a word, that app sucks. By far the buggiest iOS app I've ever encountered. And it didn't help that the "support" link they provided on their App Store page was a dead link. Sent off a LONG email (too many problems to even get into here) to their "Contact Us" email address, complete with screen captures of one of the bugs in action...only to be told I'd emailed the wrong department.
4. Dole fruit.
I've been buying individual cups of diced apples in apple juice (as opposed ot the sickly sweet syrup that a lot of fruit cups come packaged in) as part of my diet plan so I can have something healthy to go with my sandwich. All of sudden, I've gotten spoiled, sour fruit across at least two different packages, 4 bad cups in total. In all 4 cases, they smelled (and tasted...the first one I started swilling the juice before I noticed the smell) like they'd been packaged in robitussin instead of apple juice
*Siiigh....*
Once I was willing to write off, but today it happened for the FOURTH time, so this time I saved the lot numbers and sent off a complaint to Dole.
(And if you're wondering why I don't just put an apple in my lunch bag and be done with it, it's because I can't stand eating apple peel. It always gets stuck in my teeth, I don't like the feel of chewing it, and I don't want to have to bring a vegetable peeler to work every day.)
I dunno....I feel like I've just been having bad luck with stuff lately.
And like I said, I was polite about all these complaints. None of the foaming-at-the-mouth overwrought BS that we've all posted about here before.
Thankfully none of it involved sucky staff, just defective and/or shitty products.
1. The Paper Store.
I bought some wedding-themed gift wrap and other stuff there, and they threw it all in a purple plastic bag. Brought it home and threw it all in my closet, still in the bag, since I wouldn't need it right away. When I did take it back out I noticed the purple coloring ont he bag was flaking off all over the damn place.
Thankfully it didnt' get on anything important, but come on, really? If that had gotten on to the present I'd bought I would have been really pissed, because what I bought is not easily cleaned.
Ended up firing off an email to their head office to say their bags suck.
2. THe Cheesecake Factory.
I don't know if all their locations are like this, but the one I was at....great food, great staff, VERY reasonable wait time considering the huge crowd.....lousy door handles.
That may sound like an utterly trivial thing to be annoyed about, but they seriously had the WORST door handles I've EVER used, and they had the same ones on the main doors and the bathroom doors.
What was the problem? Well, they clearly chose form over function. THe handles consisted of two flat semi-circular pieces of chromed metal plate joined together by 1-inch diameter colored balls. THe metal plates were about a 1/4 inch thick with edges round only just enough to keep them from being a knife-edge. They looked pretty, but when you pulled on them, all the pressure was focused right on the edges of the metal plates, which was quite noticeably uncomfortable, especially when the handle rotated in your hand as the door opened.
And I have healthy hands.....I can only imagine how bad it would be for someone with arthritic hands.
Another note sent off to corporate. I was polite about it, and made sure to point out that other than tat everything was superb.
3. Sony's Wheel of Fortune iPad app.
In a word, that app sucks. By far the buggiest iOS app I've ever encountered. And it didn't help that the "support" link they provided on their App Store page was a dead link. Sent off a LONG email (too many problems to even get into here) to their "Contact Us" email address, complete with screen captures of one of the bugs in action...only to be told I'd emailed the wrong department.
4. Dole fruit.
I've been buying individual cups of diced apples in apple juice (as opposed ot the sickly sweet syrup that a lot of fruit cups come packaged in) as part of my diet plan so I can have something healthy to go with my sandwich. All of sudden, I've gotten spoiled, sour fruit across at least two different packages, 4 bad cups in total. In all 4 cases, they smelled (and tasted...the first one I started swilling the juice before I noticed the smell) like they'd been packaged in robitussin instead of apple juice
*Siiigh....*
Once I was willing to write off, but today it happened for the FOURTH time, so this time I saved the lot numbers and sent off a complaint to Dole.
(And if you're wondering why I don't just put an apple in my lunch bag and be done with it, it's because I can't stand eating apple peel. It always gets stuck in my teeth, I don't like the feel of chewing it, and I don't want to have to bring a vegetable peeler to work every day.)
I dunno....I feel like I've just been having bad luck with stuff lately.
And like I said, I was polite about all these complaints. None of the foaming-at-the-mouth overwrought BS that we've all posted about here before.
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