This happened over the July 4th holiday, and I'm only now getting around to it, mostly because I finally received a response to the complaint letter I wrote. I'm putting the body of the letter here, with the response, because it's a frustrating and piss poor reaction by the cashier, but in this case, corporate was polite, thorough, and may have won me back as a customer. Names, addresses, etc changed to protect the...people...sure...
I know I sent it in on a holiday, so wasn't really expecting a response right away, but as the weeks wore on, I kinda forgot about it and grumbled. I still went to the chain, just different locations, but started avoiding them. Yes, yes, I know it's a worn out phrase, but it IS the principle of the matter. If employees are trained to talk down to customers and argue with them, I want no part in the chain. Well, this morning, THIS was sitting in my email box:
Happy me! Which, in light of all the crap going on at work, this is a welcome bit of goodness. I responded:
All's well that ends well, and my faith in this corporation is renewed, which is nice because it IS a local company, and this is the first MAJOR issue I've had with them. Yay!
Quoth My Letter
I know I sent it in on a holiday, so wasn't really expecting a response right away, but as the weeks wore on, I kinda forgot about it and grumbled. I still went to the chain, just different locations, but started avoiding them. Yes, yes, I know it's a worn out phrase, but it IS the principle of the matter. If employees are trained to talk down to customers and argue with them, I want no part in the chain. Well, this morning, THIS was sitting in my email box:
Quoth Response letter
Happy me! Which, in light of all the crap going on at work, this is a welcome bit of goodness. I responded:
Quoth Me!
All's well that ends well, and my faith in this corporation is renewed, which is nice because it IS a local company, and this is the first MAJOR issue I've had with them. Yay!
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