I hope I didn't get the cashier in trouble. I had no issues with her.
I just wanted to pass on my experience this afternoon at (grocery store that has very high customer service standards). I had completed my shopping, entered the checkout lane and unloaded my groceries. Joking with my two daughters that the light was on but nobodies home. The bagger apologized and went looking for the cashier. The cashier on the next register and her bagger kept apologizing. She had a steady stream of customers otherwise she would have taken my items to her register and ring me up. After being unable to locate the cashier for several minutes. They got customer service to page her to return. When she got back she stated that she had been helping a customer. Luckily I wasn’t in a hurry and I wasn’t upset. She finished ringing my transaction and I wrote a check for the purchase amount plus ten dollars. Somehow the cashier mistyped the amount of my check. Instead of ten over it was ten and some change. When I pointed it out she didn’t know what to do. She wasn’t sure if she needed to give me the amount she entered or just give me ten. She sent the bagger to get a CSR named Micheal to help. Micheal was at the end of the row of registers by the pharmacy attempting to use a balloon and tape on a very long string to retrieve a couple of other balloons that were in the rafters. He initially ignored all attempts to get his attention. Finally when the bagger and cashier called out for him together. He yelled in reply loud enough to be heard throughout the entire front of the store “I AM BUSY!” The cashier then asked another bagger to please go over there and take the balloon away from him and tell him she needs his help. After she did that he finally came and took care of the problem. I again want to say I was not bothered by the absence of the cashier. I understand that she was helping another customer and couldn’t immediately return. I also wasn’t annoyed about the mistake she made on entering the amount of the check. Mistakes happen. However, I was highly offended by the response from the CSR. Balloons should not take priority over customers and yelling is completely inappropriate. Not only did it upset me it was shocking and embarrassing to all the other employees in the immediate area who had to keep apologizing.
Was I wrong to send the e-mail about this? I was just so shocked that I just wanted to leave instead of seeking a higher up manager at the time.
Sockpuppet
I just wanted to pass on my experience this afternoon at (grocery store that has very high customer service standards). I had completed my shopping, entered the checkout lane and unloaded my groceries. Joking with my two daughters that the light was on but nobodies home. The bagger apologized and went looking for the cashier. The cashier on the next register and her bagger kept apologizing. She had a steady stream of customers otherwise she would have taken my items to her register and ring me up. After being unable to locate the cashier for several minutes. They got customer service to page her to return. When she got back she stated that she had been helping a customer. Luckily I wasn’t in a hurry and I wasn’t upset. She finished ringing my transaction and I wrote a check for the purchase amount plus ten dollars. Somehow the cashier mistyped the amount of my check. Instead of ten over it was ten and some change. When I pointed it out she didn’t know what to do. She wasn’t sure if she needed to give me the amount she entered or just give me ten. She sent the bagger to get a CSR named Micheal to help. Micheal was at the end of the row of registers by the pharmacy attempting to use a balloon and tape on a very long string to retrieve a couple of other balloons that were in the rafters. He initially ignored all attempts to get his attention. Finally when the bagger and cashier called out for him together. He yelled in reply loud enough to be heard throughout the entire front of the store “I AM BUSY!” The cashier then asked another bagger to please go over there and take the balloon away from him and tell him she needs his help. After she did that he finally came and took care of the problem. I again want to say I was not bothered by the absence of the cashier. I understand that she was helping another customer and couldn’t immediately return. I also wasn’t annoyed about the mistake she made on entering the amount of the check. Mistakes happen. However, I was highly offended by the response from the CSR. Balloons should not take priority over customers and yelling is completely inappropriate. Not only did it upset me it was shocking and embarrassing to all the other employees in the immediate area who had to keep apologizing.
Was I wrong to send the e-mail about this? I was just so shocked that I just wanted to leave instead of seeking a higher up manager at the time.
Sockpuppet
Comment