I am absolutely livid right now.
I went into a local Goodwill after work to look for cheap Halloween decorations. I didn't think to grab a cart, which are located literally right next to the front door, and are positioned inside a cart coral. (The only way to get a cart is if you stand in front of the entrance. This is important later.) I shopped for a bit, and found some cute Halloween stuff. My hands were already full, but I wanted to check Christmas stuff, too.
I immediately found this very nice (and large) wire reindeer for $3. I wanted to buy it, but it was big and clunky and I already had a lot in my hands. I decided to go back up front and get a cart. As I approached the cart coral, I realized that the only way to get a cart was at the front door. When I moved to the opening of the cart coral, though, I hear this over the intercom:
"Runner up front!"
At first I was confused, but then it hit me. They think I'm trying to steal.
I was immediately embarrassed, and didn't even want to turn around to see which associate had made the announcement. Instead, I stood to the side of the cart coral, loaded my items into the nearest cart, and clumsily moved the cart around the coral barrier and over to my side.
I shopped a little more, but I knew everyone in the store now thought I had tried to steal, and probably only stopped because some champion associate called me out in front of everyone. So, I went to stand in line to pay.
The associate who helped me was probably the one who made the announcement, because she was very cold to me and kept saying things like, "I can't take any items off if you change your mind later" and "This item is $2, this item is $3, etc." Like she was rubbing it in my face that I had to pay for my items.
At first I wasn't going to make a scene, because I hate drama. But after leaving and driving around for a few minutes, I couldn't take it anymore and went back to talk to a manager. He wasn't really rude, was it was obvious that he was just humoring me. I asked if they could put carts near the back of the store so people didn't have to walk to the front door to get one, and he simply replied, "We keep our carts near the front door."
Nice, thanks for that information. A little late, but thanks none the less.
I'm going to write an email to Goodwill and explain what happened. I'm angry, because I'm as far from a thief as you can get, and I also love Goodwill and enjoy spending money there. However, I will never go back to that Goodwill because I know the associates think I'm a thief.
I went into a local Goodwill after work to look for cheap Halloween decorations. I didn't think to grab a cart, which are located literally right next to the front door, and are positioned inside a cart coral. (The only way to get a cart is if you stand in front of the entrance. This is important later.) I shopped for a bit, and found some cute Halloween stuff. My hands were already full, but I wanted to check Christmas stuff, too.
I immediately found this very nice (and large) wire reindeer for $3. I wanted to buy it, but it was big and clunky and I already had a lot in my hands. I decided to go back up front and get a cart. As I approached the cart coral, I realized that the only way to get a cart was at the front door. When I moved to the opening of the cart coral, though, I hear this over the intercom:
"Runner up front!"
At first I was confused, but then it hit me. They think I'm trying to steal.
I was immediately embarrassed, and didn't even want to turn around to see which associate had made the announcement. Instead, I stood to the side of the cart coral, loaded my items into the nearest cart, and clumsily moved the cart around the coral barrier and over to my side.
I shopped a little more, but I knew everyone in the store now thought I had tried to steal, and probably only stopped because some champion associate called me out in front of everyone. So, I went to stand in line to pay.
The associate who helped me was probably the one who made the announcement, because she was very cold to me and kept saying things like, "I can't take any items off if you change your mind later" and "This item is $2, this item is $3, etc." Like she was rubbing it in my face that I had to pay for my items.
At first I wasn't going to make a scene, because I hate drama. But after leaving and driving around for a few minutes, I couldn't take it anymore and went back to talk to a manager. He wasn't really rude, was it was obvious that he was just humoring me. I asked if they could put carts near the back of the store so people didn't have to walk to the front door to get one, and he simply replied, "We keep our carts near the front door."
Nice, thanks for that information. A little late, but thanks none the less.
I'm going to write an email to Goodwill and explain what happened. I'm angry, because I'm as far from a thief as you can get, and I also love Goodwill and enjoy spending money there. However, I will never go back to that Goodwill because I know the associates think I'm a thief.
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