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Went to a 24 hour DD for coffee this morning. As I was sitting there drinking my coffee, I decided I wanted something a little more substantial than a coffee and two donuts, so I got up to order a tuna melt on an Everything Bagel. (That's basically onion, seeds, and all the other ingredients on the same bagel as opposed to just one particular flavor of bagel)
The cashier repeated the order back to me and I handed her my card. So far so good, right? A few minutes later I got my sandwich and I had sat down when I realized the tuna melt was on a croissant. I looked at the receipt and realized the cashier had put in the order wrong, so I returned to the counter.
Very politely, I said to another employee, "Excuse me, this is my fault, I should have checked the reciept-"
"I asked you if you wanted anything to drink but you handed me your card all ready!"
I stood there in stunned silence as I turned from the guy I was talking to, to the cashier who rang me up. A, I didn't know why she felt the need to be so snappy and defensive, and B, I hadn't even finished my sentence yet so she didn't know what I was even going to say.
Without changing my tone I simply finished, "I had ordered a tuna melt on an Everything bagel."
The same cashier continues with the attitude, giving me snottiest, most arrogant grin I have ever seen on a woman who wasn't related to me and says, "Well we didn't hear that."
Um, you repeated it back to me when you entered it. But without breaking her toner she snatches the croissant from my hand and says, "But we'll make it again anyway."
At this point my adrenaline is rushing. I really don't like conflict of any kind and for the briefest of seconds I considered just leaving after I got my sandwich. But instead I took a deep breath and asked another employee to see the manager.
When the manager came out I said in the same calm tone, "I'm not trying to start problems. But the cashier got my order wrong and when I came up to fix it, she bit my head off before I even said anything."
"I am very sorry for that," The manager said. "I will speak to her right away."
So I did witness him call the nasty little brat into the kitchen area and I witnessed what I assumed was her giving him the version of the story where I was the nasty and demanding customer.
But I didn't leave the store until I finished both my bagel and coffee. If a health inspector graded attitudes this woman would have been ushered into the back of a truck by people in hazmat suits.
The cashier repeated the order back to me and I handed her my card. So far so good, right? A few minutes later I got my sandwich and I had sat down when I realized the tuna melt was on a croissant. I looked at the receipt and realized the cashier had put in the order wrong, so I returned to the counter.
Very politely, I said to another employee, "Excuse me, this is my fault, I should have checked the reciept-"
"I asked you if you wanted anything to drink but you handed me your card all ready!"
I stood there in stunned silence as I turned from the guy I was talking to, to the cashier who rang me up. A, I didn't know why she felt the need to be so snappy and defensive, and B, I hadn't even finished my sentence yet so she didn't know what I was even going to say.
Without changing my tone I simply finished, "I had ordered a tuna melt on an Everything bagel."
The same cashier continues with the attitude, giving me snottiest, most arrogant grin I have ever seen on a woman who wasn't related to me and says, "Well we didn't hear that."
Um, you repeated it back to me when you entered it. But without breaking her toner she snatches the croissant from my hand and says, "But we'll make it again anyway."
At this point my adrenaline is rushing. I really don't like conflict of any kind and for the briefest of seconds I considered just leaving after I got my sandwich. But instead I took a deep breath and asked another employee to see the manager.
When the manager came out I said in the same calm tone, "I'm not trying to start problems. But the cashier got my order wrong and when I came up to fix it, she bit my head off before I even said anything."
"I am very sorry for that," The manager said. "I will speak to her right away."
So I did witness him call the nasty little brat into the kitchen area and I witnessed what I assumed was her giving him the version of the story where I was the nasty and demanding customer.
But I didn't leave the store until I finished both my bagel and coffee. If a health inspector graded attitudes this woman would have been ushered into the back of a truck by people in hazmat suits.
are you fucking kidding me? Then I saw the three girls. Tall, skinny, pretty, sluttish looking blonde bimbos. Vs me, a somewhat average height, overweight woman with glasses and short cut bright red hair (had just redyed it the day before, so the color hadn't fully settled). Yeah, I didn't have enough "experience", meaning I wasn't hot enough for them. Awesome. Two weeks later, they called and said those three girls later quit because and I quote, "They weren't making as much in tips as they did at *local strip club* So could I take the job before they started interviewing other girls. I am very desperate for a job, but not that desperate. I told them firmly no, because it all made me feel very uncomfortable and hung up.
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