Last night when I started my shift, the coworker I was relieving was helping someone from out of state figure out a way for them to pay for her daughter who's already in town. It was finally decided that the guest's mother would book online. She used a reservation company called cheapohotels.com. It was booked right around 10pm.
10:15 comes around and the guest shows up. I inform her that I don't have the reservation yet, but it usually takes 15 minutes, so I'm not sure what's going on. She agrees to wait.
At 10:30 we decide to look into this. I decide to give the company a call. The automated system recognizes her reservation. I then opt to try and connect with a live person. And so I wait. And wait.
After an hour of waiting, guest gives up and we decide the best thing to do is she pays for the room off her card and we take care of the issue in the morning.
At around 2:30am I finally get a fax from them. It's not in our system yet and these things are usually done automatically. During the time I was on hold, I was talking to the guest and found out they charge a cancelation fee.
I seriously hope these guys don't charge her for canceling. She did not get what was promised. Not until 4 1/2 hours later anyway. So yeah, first I've heard of these people and hopefully the last.
10:15 comes around and the guest shows up. I inform her that I don't have the reservation yet, but it usually takes 15 minutes, so I'm not sure what's going on. She agrees to wait.
At 10:30 we decide to look into this. I decide to give the company a call. The automated system recognizes her reservation. I then opt to try and connect with a live person. And so I wait. And wait.
After an hour of waiting, guest gives up and we decide the best thing to do is she pays for the room off her card and we take care of the issue in the morning.
At around 2:30am I finally get a fax from them. It's not in our system yet and these things are usually done automatically. During the time I was on hold, I was talking to the guest and found out they charge a cancelation fee.
I seriously hope these guys don't charge her for canceling. She did not get what was promised. Not until 4 1/2 hours later anyway. So yeah, first I've heard of these people and hopefully the last.
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