I went to the store the other day after work to get a new sketchbook.
I got what I wanted, then made my way to the wrap stand, with the sketchbook and my card in hand. There were two cashiers, and one light was on. Just as I was coming up, the girl at the lit stand just walked off, leaving the guy standing at the unlit one, doing who knows what. I stood around for a moment, thinking he would move over to the lit one. He didn't, so I just moved over there anyway.
It took a moment for the guy to even acknowledge me. He mumbled a "How are you," and before I could even respond, the phone started ringing. He immediately turned to answer the phone, and talked on it while I was still standing there. Then he got off the phone and paged someone to ask a question. Finally, he scanned my book, and I paid. He bagged it up and muttered something as he handed the bag to me.
Are you freaking kidding me?! These are the people getting hired over me?! Just so you guys know, I'd been trying to get a job at this place for two years now, and I have enough product knowledge and interpersonal skills to have happy customers leaving the store, but that guy was just awful. I wanted to complain, but since I was the only customer there at the time, they'd know it was me. I'll just shop for art stuff online and at the other art shop.
I'm not a complicated customer, I'm fine on my own, and when I go to pay for my things, I've already got my method of payment out. All I want is a "Hello" at the beginning of the transaction and a "There you go" at the end. That's it! So believe me when I say that it was an awful customer service experience.
I got what I wanted, then made my way to the wrap stand, with the sketchbook and my card in hand. There were two cashiers, and one light was on. Just as I was coming up, the girl at the lit stand just walked off, leaving the guy standing at the unlit one, doing who knows what. I stood around for a moment, thinking he would move over to the lit one. He didn't, so I just moved over there anyway.
It took a moment for the guy to even acknowledge me. He mumbled a "How are you," and before I could even respond, the phone started ringing. He immediately turned to answer the phone, and talked on it while I was still standing there. Then he got off the phone and paged someone to ask a question. Finally, he scanned my book, and I paid. He bagged it up and muttered something as he handed the bag to me.
Are you freaking kidding me?! These are the people getting hired over me?! Just so you guys know, I'd been trying to get a job at this place for two years now, and I have enough product knowledge and interpersonal skills to have happy customers leaving the store, but that guy was just awful. I wanted to complain, but since I was the only customer there at the time, they'd know it was me. I'll just shop for art stuff online and at the other art shop.
I'm not a complicated customer, I'm fine on my own, and when I go to pay for my things, I've already got my method of payment out. All I want is a "Hello" at the beginning of the transaction and a "There you go" at the end. That's it! So believe me when I say that it was an awful customer service experience.
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