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So I have finally found a way to begin paying back my student loans. There is a new program that will allow the loan to go back into rehab for as little at $5.00 a month based on income. Since my income per month right now is less than $200.00, I am eligible for this program. I received a call on the 3rd of this month about the payment because it had not yet been made. (Note: the due date is the 3rd). I was not home and did not have the means to make the payment at that point in time.
I called the company to make my payment this past Wednesday. When I called, I told the woman that I would need to have the payment processed immediately since the debit card had to be cancelled due to fraudulent charges to facebook on the card.
She told me that she was not able to do that since the processing department had already gone home for the day, but that because of the fraud charges on the card, she would put a note in the account that I would call in and pay as soon as I got the new debit card. This lady was wonderful. I had been put on hold several times, the call got dropped a couple times and she called me back immediately and was so nice and apologetic about the time that I was on hold and the dropped calls.
Now to the Suck part... I was out with my mother in law on Friday. I consider myself deaf. At the very least I am very hard of hearing. I only hear about 1/2 of what people say to me in person if I can not see them. I have a word recognition of 50 % when I can not see the other person to lip read the rest of what they are saying to me. Therefore, I seldom use phones when I am not at home or in a very quiet place. I have a special headset that I use as well.
Anyhow, I received a call from a man at the student loan company on Friday morning. He started into his canned speech about how this is an attempt to collect a debt and all info will be used for that. I asked him to please stop for a moment,as I knew who the call was from and what it was about. I understand that they have to say all of that, however I was attempting to tell the man that due to my hearing issues, I could not understand a word he was saying. he had a very deep voice and an accent. I believe it was Louisiana(I think at least. I used to be able to tell what state people were from) . Instead of stopping and letting me explain to him that I was unable to understand a word he was saying, he simply talked over me. I finally handed the phone to my MIL and asked her to please talk to him. She tried to explain to him that I am deaf and was not able to understand him and he just talked over her as well. It was so frustrating. I am going to call the company Monday morning and talk to the department that is handling my loan stuff. There was no reason for this guy to not stop talking long enough to listen to what I had to say or for him to continue talking over my MIL. She told me later that all he was saying was There is no payment made, there is no payment made. She tried to explain the debit card issue to him and still all he could say was , there is no payment posted. When I call Monday, I am going to complain about his manner on the phone and ask that they find somewhere in my account to put in BIG letters that I am deaf and may not understand them on the phone.
It is so frustrating when people can not just take half a minute to stop reading their scripts and be human beings and listen.
I called the company to make my payment this past Wednesday. When I called, I told the woman that I would need to have the payment processed immediately since the debit card had to be cancelled due to fraudulent charges to facebook on the card.
She told me that she was not able to do that since the processing department had already gone home for the day, but that because of the fraud charges on the card, she would put a note in the account that I would call in and pay as soon as I got the new debit card. This lady was wonderful. I had been put on hold several times, the call got dropped a couple times and she called me back immediately and was so nice and apologetic about the time that I was on hold and the dropped calls.
Now to the Suck part... I was out with my mother in law on Friday. I consider myself deaf. At the very least I am very hard of hearing. I only hear about 1/2 of what people say to me in person if I can not see them. I have a word recognition of 50 % when I can not see the other person to lip read the rest of what they are saying to me. Therefore, I seldom use phones when I am not at home or in a very quiet place. I have a special headset that I use as well.
Anyhow, I received a call from a man at the student loan company on Friday morning. He started into his canned speech about how this is an attempt to collect a debt and all info will be used for that. I asked him to please stop for a moment,as I knew who the call was from and what it was about. I understand that they have to say all of that, however I was attempting to tell the man that due to my hearing issues, I could not understand a word he was saying. he had a very deep voice and an accent. I believe it was Louisiana(I think at least. I used to be able to tell what state people were from) . Instead of stopping and letting me explain to him that I was unable to understand a word he was saying, he simply talked over me. I finally handed the phone to my MIL and asked her to please talk to him. She tried to explain to him that I am deaf and was not able to understand him and he just talked over her as well. It was so frustrating. I am going to call the company Monday morning and talk to the department that is handling my loan stuff. There was no reason for this guy to not stop talking long enough to listen to what I had to say or for him to continue talking over my MIL. She told me later that all he was saying was There is no payment made, there is no payment made. She tried to explain the debit card issue to him and still all he could say was , there is no payment posted. When I call Monday, I am going to complain about his manner on the phone and ask that they find somewhere in my account to put in BIG letters that I am deaf and may not understand them on the phone.
It is so frustrating when people can not just take half a minute to stop reading their scripts and be human beings and listen.
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