Surveys

[XCashier]

I hate how one piss ant, cry baby customer gets to dictates what happens in my store. Thank you to all the assholes who take to survey while the "good customers" can't be bothered. The lower our score, the fewer hours we get. So those who are upset that there are not enough employees on the floor, keep bitchin' are there'll be even less of us.

Whoever came up with that solution is a total idiot. The biggest complaint of any customer is lack of assistance on the floor. Clever idea, Corporate, respond to that by cutting hours. Like curing an ingrown toenail by amputating the leg.

Our company's started doing surveys as well. And I thought the secret shoppers were bad! We've gotten some poor reviews, despite most customers being thrilled with our new store. Everybody knows that only troublemakers and angry customers bother with the surveys (everybody but Corporate, apparently).

[smileyeagle1021]

Like curing an ingrown toenail by amputating the leg.

Except, amputating the leg would indeed cure an ingrown toenail (you would in fact no longer have an ingrown toenail)... no, this is more like trying to cure hair loss by shaving your head.

[BroSCFischer]

Like curing an ingrown toenail by amputating the leg.

I would say that it's more like curing an ingrown toenail by depriving yourself of Iron. As ingrown nails are part of the symptomology of an iron deficiency.

SC

[EricKei]

They did the same sort of thing at every penny-wise-and-pound-foolish place I've ever worked...which is most of them. Low sales for a week? Slash next week's hours. Sales rebound the following week? Restore...SOME....of those hours, but still leave the store with insufficient schedule time, which worsens customer service due to fewer workers being present, which reduces sales.

At GameStore it was worse -- ya know how, during XMAS time, stores suddenly get holiday help (which they generally don't want, but are forced to take on by Corporate)? The normal number was 4-10 extra workers, when I was there. Did they give us enough extra hours to let them all work, say, 3 four-hour shifts a week so they could get trained? HA! Try "just enough hours to give half of them ONE four-hour shift a week". The only way to get them trained would have been to cut the hours of the regular workers, and even the regulars got only a few more hours than normal. Meanwhile, the salaried SM worked as much as double his normal number of hours.

[CaptMalcolm]

The restaurant that I work in had numerous complaints how "your sandwiches are JUST sandiwiches?!? Don't they come WITH something?" I truly despise all people who believe that the "Combo" is universal......but my boss finally changed the menu to include a side with them.....

Now we get just as many complaints.... "But I don't WANT anything else with my sandwich! Why are you forcing me to take......?"

I'm seriously beginning to think that the entire world is a bizarre amalgam of the Matrix and the Kobayashi Maru...... a virtual reality computer program that you JUST CAN'T WIN........

[Sundassa]

If I were to do a survey and felt the need to mention kids running amok, it would probably be along the lines of:

"The staff did a great job despite parents seeming to think their kids are everyone else's responsibility and not their own. It might be prudent to have more security in the store bring this to the attention to neglectful parents, because I am sure it makes everyone's job harder, as well as things getting broken or misused, or even kids getting hurt, due to the parents not taking a hand in their responsibility for their child. It would then affect the profit margin for the store, and their liability insurance.

But as I said, despite the parents being idiots, the staff did a great job."

[Jay 2K Winger]

no, this is more like trying to cure hair loss by shaving your head.

"Except that's an acceptable response to hair loss," said Jay, who shaves his head because of hair loss.

It's more like curing a headache by blasting death metal at full volume directly into your ear canals.

[Racket_Man]

Wouldn't it be a beautiful world if employees were given a survey about corporate, and low score would cut executive bonuses legs off cause they already have no spines or brains or intelligence?

Fixed it for ya.

[bankworking]

I'm sorry, do you work at my store? Most of our complaints are that no salesfloor people can be found. But it's not our store's fault. It's the district that sets our payroll. And there was one a couple of months ago, filled out from a transaction at our store, that stated "I think the [City 30 miles from us] store is great." Yeah, thanks for that.

I HATE when we get a survey about another branch. Because my branch is right across the street from the main corporate offices, a lot of customers view us as being higher up the corporate chain than the other branches. Thus, when they have a complaint with another branch, they come to us to get it resolved. Then they get a survey for OUR branch, and instead of giving us high marks for taking care of them, they'll give us low marks for the other branch. But of course, it's on our numbers even if the customer's comments straight out STATE that the first branch messed up, but we were wonderful. The surveys don't care about the comments, they care about the score. Actually, as I'm on NetPromoter, all they care about is the score on one question. Grrrr...