I called the wrong department? GET ME A SUPERVISOR!

[bean]

So a customer calls today. She's irate as soon as I answer. I get her info, pull up her account..

Problem is, she's calling about her phone line. She doesn't have internet service from us. Her phone line isn't working. I inform her she has the wrong department, but tell her I'll pull up the ticket and see if I can find out why the repair tech never showed up.

Turns out the field tech had a heavy workload, and had tried to call the customer let them know he would be by tomorrow. As soon as I mention this she's demanding a supervisor.

I tell her nobody in my department can do anything - she's called the ISP help desk, not repairs. She wanted nothing of this, just kept demanding a supervisor.

Supervisors laughed and said "you poor bastard" when I told them. Of course, they don't want the call anyway - they can't do anything for her anyway. They suggest calling repairs, giving them a heads up that she wants a supervisor, and seeing how that goes.

I call repair.. fill them in... CSR from repair says "she wants a supervisor? I think I can handle that". I apologize for the mess she's about to inherit, at least she laughed...

Conference the customer in....

"Are you a supervisor?"
Yes ma'am, I am

"Are you sure you're a supervisor?"
Yes ma'am

"DON'T YOU LIE TO ME, I'LL KNOW IF YOU'RE LYING!"
I'm not lying ma'am. (shh, yes she is, but a supervisor is going to tell her the exact same thing anyway)

I dropped out of the call at that point since it was getting a little heated (I had officially handed it over to repair anyway, I was just sitting on mute finishing up my notes before moving on to the next call)....

[hinakiba777]

"Are you sure you're a supervisor?"
..

I just can't stop picturing this happening in a face to face situation with an actual supervisor looking down at the badge on their shirt that says "Supervisor."

[raudf]

*mutters* Oh I hated calls like this.. and in our instance, it wasn't even the wrong department. Occasionally, "shit happens" and our techs were not able to make all their scheduled calls for the day. Policy was for the tech to call them and set it up for first thing the next day.

Lady calls in ranting because *gasp* "shit happened" and the tech couldn't finish his route that day. He'd called her, let her know and that he'd be out first thing tomorrow (I know this, because I was sitting dispatch at that time and he called it in to let us know.) Her complaint? She wanted the call for "first thing tomorrow morning." That I could promise here, as the tech already promised it to her. Wasn't good enough for her EWness. She wanted the manager to tell her this and I guess written in blood?

Manager had gone for the day due to bigwig meeting at the store. We'd just lost our assistant manager and I had no more desire to talk to her crazy-ness. One of my coworkers had been listening in and said he'd "act the part," and took over the call. She gave him positive HELL over the fact that she wanted it scheduled for "first thing tomorrow!" When he finally got her to freaking breath, he muted his mic, looked at me and said, "I think she was fishing for freebies concerning the call."

We check the work order on computer again.. and it's a service contract call. He tells her that she's getting the call for free and... dafuq? She's psychotically happy with that?!