I work for a national hotel chain. I make reservations over the phone for guests, and after almost 2 years there, I thought that I had seen all of the depths that customers can sink to. I was soooo wrong. Almost my first call of the day I get this lady on the national 1-800 number who gives me the dates she wants.
M: Me
SC: you know
M: City and State?
SC: New York.
M: New York, NY?
SC: Yes.
So I pull the local hotels, and ask her what she wants.
SC: Oh, I'm going to Wilmington NC. I thought you wanted to know where I live.
Ok, it happens, no big deal. I pull the properties in Wilmington NC.
M: Ok, I have X Hotel. Are you attending a conference or family function?
SC: Yes, we're attending a soccer tournament the next morning. There's a group of rooms. How long will it take me to drive from here to X city in Delaware?
M: (Pulling my jaw off the floor). Ma'am where did they tell you to call for a room?
SC: Oh, X hotel in Wilmington.
M: Ok, you want Wilmington DELAWARE.
I check the hotel in Delaware, and sure enough, there is her group. I keep hearing how lousy most people's knowledge of geography is, but come on, North Carolina and Delaware? If I had been evil, I would've gone ahead and made the reservation in NC. Sure hate to see what would happen if anyone asked her to go to Ottawa. I know of at least 6 cities by that name, including the one in Canada.
M: Me
SC: you know
M: City and State?
SC: New York.
M: New York, NY?
SC: Yes.
So I pull the local hotels, and ask her what she wants.
SC: Oh, I'm going to Wilmington NC. I thought you wanted to know where I live.
Ok, it happens, no big deal. I pull the properties in Wilmington NC.
M: Ok, I have X Hotel. Are you attending a conference or family function?
SC: Yes, we're attending a soccer tournament the next morning. There's a group of rooms. How long will it take me to drive from here to X city in Delaware?
M: (Pulling my jaw off the floor). Ma'am where did they tell you to call for a room?
SC: Oh, X hotel in Wilmington.
M: Ok, you want Wilmington DELAWARE.
I check the hotel in Delaware, and sure enough, there is her group. I keep hearing how lousy most people's knowledge of geography is, but come on, North Carolina and Delaware? If I had been evil, I would've gone ahead and made the reservation in NC. Sure hate to see what would happen if anyone asked her to go to Ottawa. I know of at least 6 cities by that name, including the one in Canada.
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