Tweet
The management of our hotel sucks. Sorry, but i need to rant about this...
Our wireless internet hasn't worked in months. Certain floors have hardly any connection. And the reason it isn't fixed is that it will cost the owners thousands of dollars. So the people in charge would rather give our customers excuses than a service they pay for and expect.
To be exact, they give us the excuses to pass along and leave us to deal with the aftermath.
One regular customer gave me 15 minutes of solid abuse about the shitty internet. After i tried the usual tricks, "i'll restart the system sir" and "here is a technical support number you can call," and my favorite "You're more than welcome to use the internet in the lobby," he calmed down a bit.
C: "Fella, you lie to me every time i stay here."
Me: "Well what am i supposed to do? I've told the manager about the internet many times."
C: "Give me his home number, i'll make sure he knows."
Me: "No way, if you want to tell him, he'll be here tomorrow at 8 in the morning."
C: "I'll be gone by then, give me his number, i want to tell him now, since you are incapable of doing anything."
Me: "You know, if i knew i wouldn't lose my job, you'd have it already, hell i'd even drive you to his house. But i can't do that."
After that, the conversation degraded to some good old SC'isms:
C: "This isn't the way to run a hotel."
C: "I bring thousands of dollars in business to this place."
C: "You better hope i get compensated."
What sucks is that he's right. I mean if we advertise something we should have it.
Hopefully, the management will soon see that this is costing them way more than they're saving. I think our manager is so proud of the cheap way he runs the place, he is afraid to tell the owners that they will have to cough up a pile of cash to fix the problem. But the longer he waits, the worse it gets.
Greed is a powerful motivator isn't it?
Our wireless internet hasn't worked in months. Certain floors have hardly any connection. And the reason it isn't fixed is that it will cost the owners thousands of dollars. So the people in charge would rather give our customers excuses than a service they pay for and expect.
To be exact, they give us the excuses to pass along and leave us to deal with the aftermath.
One regular customer gave me 15 minutes of solid abuse about the shitty internet. After i tried the usual tricks, "i'll restart the system sir" and "here is a technical support number you can call," and my favorite "You're more than welcome to use the internet in the lobby," he calmed down a bit.
C: "Fella, you lie to me every time i stay here."
Me: "Well what am i supposed to do? I've told the manager about the internet many times."
C: "Give me his home number, i'll make sure he knows."
Me: "No way, if you want to tell him, he'll be here tomorrow at 8 in the morning."
C: "I'll be gone by then, give me his number, i want to tell him now, since you are incapable of doing anything."
Me: "You know, if i knew i wouldn't lose my job, you'd have it already, hell i'd even drive you to his house. But i can't do that."
After that, the conversation degraded to some good old SC'isms:
C: "This isn't the way to run a hotel."
C: "I bring thousands of dollars in business to this place."
C: "You better hope i get compensated."
What sucks is that he's right. I mean if we advertise something we should have it.
Hopefully, the management will soon see that this is costing them way more than they're saving. I think our manager is so proud of the cheap way he runs the place, he is afraid to tell the owners that they will have to cough up a pile of cash to fix the problem. But the longer he waits, the worse it gets.
Greed is a powerful motivator isn't it?
If you are, then one of the higher-ups should know what's going on. But hey, I'm not a greedy owner, I don't really know if I understand that "logic." 
Comment