Remove me from your system!

[cono1717]

So as part of my job I train people on how to handle calls, it basically means for a day I sit with them, do their job and if anything unexpected crops up I tell them how best to handle it. This one day I was sitting in on a delivery team member. They are responsible for calling customers and arranging deliveries of their items - it was a slow day so rather than monitoring I decided to jump in and take some calls.

I load up this customer and proceed to dial the cell number. No response. Ok time to try the landline number.

SC: Hello?

Me: Hi, is Miss X there please

SC: Listen you, I don't know who the f*** you are but you've been calling all week for Miss X and she doesnt live here.

Me: Ok this number was given as a point of contact

SC: I DONT CARE YOU HAVE BEEN CALLING ALL WEEK

Me (Slightly Irked by this): Sir, if you don't know who we are how do you know it has been us calling all week?

SC: I JUST DO - REMOVE ME FROM YOUR SYSTEM AND MAKE DAMN SURE YOU DO YOU COMPLETE F***ING MORON.

Me (Pissed): Sir, I am not here to be swore at nor will I accept any foul language. You have not been phoned by this particular company but yet you feel you have. I can tell you that you have not - the fact you have been called by other companies is not my fault and most certainly does not require you to use such abusive and frankly idiotic language towards me. I am terminating this call and will remove your number from the system.

New starter looks up at me.

Me: If you do that to a customer in the future, you didn't learn it from me, mmk?

NS: K.

[icmedia]

Me (Slightly Irked by this): Sir, if you don't know who we are how do you know it has been us calling all week?

Caller I.D.? *69? Or possibly, multiple calls asking for this woman? I get those all of the time and, frankly, most of the callers are rude about it when I inform them that they have the wrong number...and they keep calling back anyway.

I had one guy ask me if I knew how to get a hold of the girl...who, three seconds prior, I had explained that I had never heard of. He was pretty insistent, and basically accused me of lying...and called back 4 more times in the span of an hour.

[taxguykarl]

I had a string of calls like that from a collection agency. I finally complained to the attorney general...seems, they were operating without a license. Needless to say, the calls stopped.

[cono1717]

Caller I.D.? *69? Or possibly, multiple calls asking for this woman? I get those all of the time and, frankly, most of the callers are rude about it when I inform them that they have the wrong number...and they keep calling back anyway.

I had one guy ask me if I knew how to get a hold of the girl...who, three seconds prior, I had explained that I had never heard of. He was pretty insistent, and basically accused me of lying...and called back 4 more times in the span of an hour.

We dial from an unknown number and identify ourselves once the customers either says "Yes this is she" or "Whos this" I know full well it wasn't us because EVERY outgoing call is logged. I think he just wanted to shout.

Still - suppose its a good learning curve for the newbie. What perils he has yet to face...

[Ironclad Alibi]

I had one guy ask me if I knew how to get a hold of the girl...who, three seconds prior, I had explained that I had never heard of. He was pretty insistent, and basically accused me of lying...and called back 4 more times in the span of an hour.

That's when you quote a line from Ruthless People:

Sam Stone: [answering the phone] Hello? Debbie? Yeah, Debbie's here, who's this? Well, Ralph, uh, Debbie can't talk right now, my dick's in her mouth. How about if I have her call you back later when I'm done?

[hangs up and laughs]

Sam Stone: I love wrong numbers.

[tilly101]

Ugh. UGH.
I remember those types of calls, back from my banking days. The ones who would swear black and blue that you/your company had called them previously - even though you had NOT - and would be abusive and not let you get a word in, would not listen to reason, nothing.

Even better though were the times I was making calls to advise people that we had completed their checks and they had been approved for their credit card/loan.

SC - 'What? Its *bank* calling? No! NO you have the wrong number, I dont know any *so and so*! Take your telemarketing calls elsewhere!'

And this would continue for a while, we would eventually just post out the card, and they would call back screaming asking why we didnt let them know sooner that they had been approved, because they wanted to put down a deposit on a car/item, whatever it was, but didnt because they thought they had been declined, and now it too late! Said item is gone!

Well buddy, we did try and call you to let you know, but your ass-clownery took over and kicked you right in your own ass

Better luck next time bud

[Titi]

Caller I.D.? *69? Or possibly, multiple calls asking for this woman? I get those all of the time and, frankly, most of the callers are rude about it when I inform them that they have the wrong number...and they keep calling back anyway.

I had one guy ask me if I knew how to get a hold of the girl...who, three seconds prior, I had explained that I had never heard of. He was pretty insistent, and basically accused me of lying...and called back 4 more times in the span of an hour.

But that was a guy who really couldn't figure out that the girl had given him a fake number. I had one of those once who kept insisting he could hear her laughing in the background. I finally said, "If you can hear her laughing and not getting on the phone obviously she doesn't want to talk to you." (I think I said that the third call. He never called back.)

In the OPs case it could have been another company calling them. I have constantly gotten calls from debt collectors for the person who previously had this phone number and lived in this house,long story short, when my husband got laid off we moved in with my mother and her job pays for her house, and phone. And the person racking up the debt was the child of the person who the job assigned it to 3 years before she got it, so he was using the location and his dad's credit (he was a JR.) to get more and more credit. We are still getting calls although the guy OD'd and died a couple of months ago.

This is what seems to be happening with this case. This lady did not change her landline number with the people that she does business with. They tried the cell phone first, and then went with the landline. As the OP said, they were calling that line for a delivery of a new purchase.

[Ginger G]

I recently had a similiar experience. I work in HR and was calling people who had sent us resumes in order to set up a job interview with them.

I called one number and asked for the person whose name was on the resume and the lady who answered the phone went OFF on me. She started screaming at me that she had told me multiple times to stop calling her. For a moment, I thought I had the right person and she had made a dire mistake in confusing me with a telemarketer. I was going to take great delight in telling her she had ruined her chances of employment with us, but then somehow in the middle of this woman's ranting I realized that she was a different person altogether.

I did interrupt her to say that I got the number off a resume and had never called it before in my life. She screamed "bullshit" at me and hung up before I could say anything else. I guess there was no point in arguing with her though.

[NotMyProblem]

I did interrupt her to say that I got the number off a resume and had never called it before in my life. She screamed "bullshit" at me and hung up before I could say anything else. I guess there was no point in arguing with her though.

I experienced something similar when I was arranging interviews. I mentioned my experience to the company who provided the resumes and suggested the applicant update her resume.

Another time, I was calling a number from a letterhead. The person who answered was extremely irate. I called again since I thought I may have misdialed. Nope. When I finally got a hold of the organization, I let them know that their letterhead had the wrong number and that the individual I spoke with was .... unhappy to receive their calls .....

[Skarredmind]

I've had this happen going the other way, the one store I worked in got rid of their second phoneline and it was assigned to a local bank... only the phone company didn't actually disconnect the line, they just assigned it to the list of forwarded lines for this bank.

We'd answer the calls (because we couldn't tell which line was ringing in) most of the time people would say... "Uh? (XXXXX) Bank?" But we'd get a few who'd just ignore the fact that we named a business and would just start going on giving us bank information, credit card numbers and so on, AND if you'd tell them that we WEREN'T the bank they'd flip their lid about that (like somehow we STOLE the phone call) "How dare you ask my credit card information?!" "Uh We didn't you just started telling us..."

[EricKei]

NMP - More than once, back at *ahem* DaddyJim's Pizza, people unrelated to the business would end up getting calls for pizzas, whether because their number was similar to the store's number or because some callers are just idiots It usually cost them a few thousand bucks to purchase a person's number and add it to our own list of Forwards.