GET. OUT. (Language warning)

[veniteangeli]

We've been open since ten. It's now six. That's EIGHT HOURS you've had to mosey on in and check out the merchandise.

Now we're closed. No, I won't open the fitting room for you! We're closed! You just heard my manager tell you we're closed! Your kid is telling you that we're closed!

I have ZERO sympathy for your plight. Eight hours you've had, and the moment you decide you just HAVE to shop, is the moment that means you are keeping everyone here against their will while we all wait for you? It's Sunday night. If I miss this bus, I get to wait for an HOUR. IN THE RAIN. For the next one.

Conclusion: You're a selfish prick and I hate you, learn to tell the fucking time, get out of my store, and I have zero fucks to give over whether you come back or not. In fact I kind of hope you walk under the fucking bus you just made me miss, asshole.

[XCashier]

Oh, I hate people who do that! Not every place is VoldeMart, most places still have a closing time! And the thing about closing time, is the store is CLOSED and the employees want to go HOME. You know, because they're real people with real lives besides their work?

The bus thing is a pain in the ass, too. I remember having to rely on the bus for transportation, and that sickening feeling you get when you make it to the bus stop just in time to see the bus pull away.

Oh, and let me guess: Mr. Latecomer didn't buy anything, right?

[veniteangeli]

Oh, and let me guess: Mr. Latecomer didn't buy anything, right?

Got it in one, hun.

[cashierbex]

My store is 24 hrs. During the second shift we have to close our registers before we go home. Its funny when I have the drawer out and people want to check out. I tell them its not possible without a manager to key in their code and its a loss prevention issue if we do it without a drawer in there.

[mjr]

I understand the plight here. What do you do, though, with the person who comes in two minutes before you close, and does the same thing?

When I worked in foodservice, this was constant! I hated it.

We had hours where we closed the "lobby" (dine in) at 10:30, and the drive-thru at 11 PM Sunday thru Thursday, and midnight on Fridays and Saturdays.

And, like clockwork, 10:59PM/11:59 PM rolls around (and/or midnight), and a car pulls up to the drive thru. And, of course, they want to order something we've already put away for the night.

What really used to get me is when all of the external building lights were off (signage, etc) except for the "safety" ones, and people would still try to either come in or go to the drive thru. We got to the point where we would just let them sit there and figure it out on their own.

[ExArtShopSlave]

Oh I despised those people back when I worked at the art store. I remember one Saturday afternoon, we were closed, the tills were counted, the open sign was off and we were stood at the door waiting for the manager to get the keys. My husband (then boyfriend) was out in the car, windows down, waiting for me when this jacka$$ runs up to the door, yanks on the doors and says he 'just needs one thing.' A ruler. We tell him we are closed and the hours are posted right there on the door. He starts pleading, we say no. Tills are shut down, can't let him in. He yanks on the doors for a few more minutes. Again, we say 'sorry, closed.' He yells "ITS NOT FUCKING SIX YET!!" and goes back to his car. My hubby sticks his head out the window and says: "Ya, but they close at 5:30! Read the sign, Genius!"

.... BLARGLE!!!!

I hate those customers!

[Jay 2K Winger]

He yells "ITS NOT FUCKING SIX YET!!" and goes back to his car. My hubby sticks his head out the window and says: "Ya, but they close at 5:30! Read the sign, Genius!"

Nice serving of PWNADE(TM) by your hubs, though.

[Catwoman2965]

That is my biggest customer pet peeve. And in my store, per Corporate, we cannot directly tell customers we are closing or ask them to leave. And there are always some who wander in 10 minutes before closing, needed a whole new wardrobe, or who find a ton of stuff they MUST MUST MUST try on right then and there. It drives us nuts, esp if its been slow all night, and the store is pristine. Then they come in, and they're the one who will make a mess.

Best ones are the ones who will say "i know you're closing, I know you all want to go home" Well, then GTFU and LET us do that.

[camjuniper]

Oh, these people! I have one coworker who takes a great deal of joy in NOT letting in Last-Minute-It'll-Just-Take-A-Minute-I-Know-Exactly-Where-It-Is folks when shutting down the second floor or locking the front door for the day.

Last week we had one woman who insisted that she just needed to see the Program Book (used to book our meeting room) for just a minute. Uh huh.

First it'd be "Oh, that date doesn't work, what about XX/XX?" And then "Can I book our September meeting, too?" And "Why don't you have October ready yet?" "Can I book it for [time that's completely opposite from our operating hours]? What about [time I told you at the beginning of your JustOneMinute was NOT available. EVER.]?"

And when told that it was 3 o'clock she argued that it was only 2:58. Nope, says CW

[barainga]

We had hours where we closed the "lobby" (dine in) at 10:30, and the drive-thru at 11 PM Sunday thru Thursday, and midnight on Fridays and Saturdays.

And, like clockwork, 10:59PM/11:59 PM rolls around (and/or midnight), and a car pulls up to the drive thru. And, of course, they want to order something we've already put away for the night.

Admittedly I have done this. But Im always nice enough to ask whats ready to go. At a local Arby's I often get a free drink from the managers for my consideration. I dont expect it, just they love the fact the I am considerate. Sometimes if they are in a really good mood they even give me 10% off.

[Irving Patrick Freleigh]

I understand the plight here. What do you do, though, with the person who comes in two minutes before you close, and does the same thing?

Using acceptable terminology, tell them they have two minutes to get their shit and get out.

It will take longer than two minutes to get your shit? Then get out.

Of course, all bets are off if you have management and/or corporate staff who insist you serve every customer who comes through the doors in the seconds before closing, or even after closing--and check up on this by calling or using secret shoppers.

[mjr]

Using acceptable terminology, tell them they have two minutes to get their shit and get out.

It will take longer than two minutes to get your shit? Then get out.

Of course, all bets are off if you have management and/or corporate staff who insist you serve every customer who comes through the doors in the seconds before closing, or even after closing--and check up on this by calling or using secret shoppers.

We had a manager that insisted that if there were cars in the drive thru (say, one at the menu/speaker and one or two behind) that we had to serve them, even if we turned off the lights after the car at the speaker.

Happened more than you'd think.

That, and people that would pull up to the drive thru (with the outside lights off, including the menu ones; the only lights on being the "safety" ones, and the inside building lights so we can clean), and yell "HELLO!?!?" a couple of times, then pull around to the drive-thru window, and try to ask if we're open!

[Jester]

And when told that it was 3 o'clock she argued that it was only 2:58.

I love the people who insist on telling us What Time It Is.

THEM: "Is it happy hour yet?" Or "Is it still happy hour?"
US: "Sorry, not for another few minutes." Or "Sorry, no, happy hour just ended."
THEM: "But my watch says X:XX."
US: "But we don't go by YOUR watch. We go by OUR computer. And our computer says it's X:XX."

[ShinyGreenApple]

Oh, I hate people who do that! Not every place is VoldeMart, most places still have a closing time!

Even Voldemart 24/7 stores close their fitting room after ten or eleven (not sure, I'm never in the store that late anymore ). So after that, you're screwed until they open back up at 7 in the morning, unless you want to strip down to your birthday clothes and try on a bathing suit right there in the middle of apparel.

I used to loathe the last minute shoppers when I worked at Limp Dicksy. Depending on who the closing manager was, we could end up staying until midnight or be out on time for once, my favorite guy would follow behind them at a few paces in a very annoying manner. He wanted to go home as much as I did. The Store Manager on the other hand . . . was a greedy ass-kisser with dollar signs in his eyes and didn't care.

I deal with a few of these at the Funny Pharm, too. One nutbag is notorious for coming in two minutes until close, which isn't a problem if it's a simple pickup, but she's fucking insane and will check and double check EVERYTHING and stare at the insert pamphlet for a very long time even though it's stuff she's been picking up for years.

[Jester]

Even Voldemart 24/7 stores close their fitting room after ten or eleven (not sure, I'm never in the store that late anymore ). So after that, you're screwed until they open back up at 7 in the morning, unless you want to strip down to your birthday clothes and try on a bathing suit right there in the middle of apparel.

I'd do that if I didn't have to worry about being arrested for indecent exposure.

What?!? I never said I was shy!