Well, I think I'm fixin' to have a guest go ballistic on me.
Here's the deal. We allow pets. We charge a daily pet fee of $25. If you want to have a pet in your room, you must pay this fee, and sign an agreement that you will not leave your pet unattended, and not bring it into areas that they are prohibited from. On our registration card is a clause that the guest must initial stating they are aware that any undeclared pets will result in a $250.00 cleaning fee.
We have a guest currently in house that has stayed with us a few times in the last month or so. The other day, he discovered that we allow pets due to another guest inquiring as he was waiting to check in. Sally, informed him that, yes, we do accept pets, but there is a daily, non refundable, $25 pet fee. He then completely filled out the reg card, including initialing the above clause (he actually did it twice, as he extended his stay, and we have guests sign a new reg card each time they do that).
Earlier today, a guest in the room next door to his, heard his dog barking and asked to be moved. Later that evening, Sally also heard it. She assessed the $250.00 fee to his CC, and tried to get a hold of him since 9PM, to let him know.
So, I have a guest who has violated the rules, but is currently unaware that WE KNOW he has done so, and have already charged him the consequences. And the GM is off property, in another state, for a personal event.
Should be fun
SC
Here's the deal. We allow pets. We charge a daily pet fee of $25. If you want to have a pet in your room, you must pay this fee, and sign an agreement that you will not leave your pet unattended, and not bring it into areas that they are prohibited from. On our registration card is a clause that the guest must initial stating they are aware that any undeclared pets will result in a $250.00 cleaning fee.
We have a guest currently in house that has stayed with us a few times in the last month or so. The other day, he discovered that we allow pets due to another guest inquiring as he was waiting to check in. Sally, informed him that, yes, we do accept pets, but there is a daily, non refundable, $25 pet fee. He then completely filled out the reg card, including initialing the above clause (he actually did it twice, as he extended his stay, and we have guests sign a new reg card each time they do that).
Earlier today, a guest in the room next door to his, heard his dog barking and asked to be moved. Later that evening, Sally also heard it. She assessed the $250.00 fee to his CC, and tried to get a hold of him since 9PM, to let him know.
So, I have a guest who has violated the rules, but is currently unaware that WE KNOW he has done so, and have already charged him the consequences. And the GM is off property, in another state, for a personal event.
Should be fun
SC
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