I had a customer who bought a brand new car battery. I rang her up, she paid, & I gave her the change from her transaction. That's when it gets interesting. She took 2 steps & all hell broke loose! She pushed the customer, who I had just started to ring up, out of the way, & started to frantically jab at her sales slip.
Now bear in mind that this customer was deaf so she really couldn't say anything. I've waited on her before & had no problems but today was different.
I started to understand that she thought that I had charged her twice for the same thing. I said..."Mam, that charge you see there is for the CORE charge...the $9.00?...You get that back when you return your old battery to customer service."
I assumed that she could read lips but that didn't work. So she gestured for me to write it down & that's what I did BUT she STILL didn't understand. I even had a customer try to make her understand & that didn't work either so the customer helped the lady over to customer service where I assumed they got it straightened out cause she stopped by my register again & gave me the "OK" sign. I was like--->
I felt bad cause I couldn't communicate with her. Knowing sign language would have helped out BIG TIME.
Now bear in mind that this customer was deaf so she really couldn't say anything. I've waited on her before & had no problems but today was different.
I started to understand that she thought that I had charged her twice for the same thing. I said..."Mam, that charge you see there is for the CORE charge...the $9.00?...You get that back when you return your old battery to customer service."
I assumed that she could read lips but that didn't work. So she gestured for me to write it down & that's what I did BUT she STILL didn't understand. I even had a customer try to make her understand & that didn't work either so the customer helped the lady over to customer service where I assumed they got it straightened out cause she stopped by my register again & gave me the "OK" sign. I was like--->
I felt bad cause I couldn't communicate with her. Knowing sign language would have helped out BIG TIME.
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