It happened AGAIN! (AKA The Mystery Shop Blues)

[Racket_Man]

I was shown copies of both, it was the same woman....*sigh*

Somebody had their med's changed or did not take them on one occasion.

[Kit-Ginevra]

Might have been the scenario she was given... 'You are buying ink for your printer.If you are asked,you do not know the model of the printer or the ink.'-that's a pretty grim scenario though.

If and when(ahem!) I have ever done a mystery shop(*this scenario may or may not exist or have existed,depending on who's asking...) depending on the company 75%-80% is pass.

I usually work on standard-80%-good food,servers were friendly,everything was clean and tidy,the meal was hot,there was nothing walking about on the steak that shouldn't be.Enjoyable meal,I'd like to come and eat here again any time.

To get up to 90%,exceptional service,went out of your way to help me,no complaints of any sort-I'm making a special effort to come visit.Like the restaurant where the server specially ordered half portions for a disabled child who couldn't eat a proper meal,and since the computer wouldn't give half prices,agreed that next time,they would be comped for that week's meal.

70%-fair enough.Food was tasty,service was good,but I wasn't particularly dazzled.I won't refuse food,but I'm not making a special trip.

60-65%-well nothing wrong-the staff weren't rude and I got fed,but we're talking rather mediocre.May have required some removal of litter,cleaning up or some item that didn't arrive that should..If I had to,I'd eat there again,but you're not on my to-visit list.

Below that,you are seriously bad.As in,I do not want to return to your place.Like you send my dessert to another table and try to charge me for them because you haven't got paid for them.And then I nearly get bowled over in the corridor by the large roll of loo paper that is escaping like a runaway tyre. Or you leave me without sauce for my steak,send my server home without informing me,disappear for 20 minute intervals and return with three wrong sauces,one of which could kill me.And have a shopping trolley parked across the steps to get in....

I normally go for the overall mood of the place-if I have to wait an extra 5 minutes because it's packed,then fair enough.If it's because you can't be bothered to come over and serve me,not good.And the report can change depending on my mood.If you've been miserable sods,then I'm mentioning the long wait times,the fact you didn't wave a dessert list at me,the missing spoon. If it's been friendly,cheerful,enjoyable,that spoon will get overlooked,the dessert list will not be noted as important,and your wait times might shrink to just below the magic level...