Working for the White Rabbit

[wolfie]

When we sell a computer, we actively push something called 'product care' - PC.

So you sell them PC for their PC?

Nope, still not good enough, and I needed to tell him NOW that he could come in and get a refund or he'd be calling a solicitor and our legal department.

Don't you wish that, at this point, you could tell him "I'm sorry, but due to company policy, I am no longer permitted to communicate with you on this matter. All further communication must be between your lawyer and ours.", then you hang up?

He also reviewed the case notes I'd left and told me that he agreed the customer was just being a twittwat.

Fixed that for you.