Ah, coupons. They give so much joy... and yet, cause so much woe.
This particular coupon story concerns a coupon which was available for a short while at the supermarket. Basically, you had to spend so much on your shopping and if you gave the coupon in at the checkout, you'd get a voucher entitling you to twelve pence off per litre of fuel. Not very hard to understand... unless you're an SC.
The Coupon Bitch, from now on referred to as CB, came into the petrol station a little while ago. She'd filled her giant SUV up to the brim and now wanted to use her voucher. Unfortunately, it wasn't the correct voucher; it was the original voucher which she should have handed to the cashier when she paid for her shopping. And that's when the fight started.
I told CB that she had the wrong coupon, but if she had her receipt from the day she shopped, I could put the voucher thru for her. She snapped at me, saying that she'd thrown it away and she couldn't see why I couldn't just put the coupon she had on her thru the till. Here's the problem: that coupon won't go thru the till. I tried to explain this to her, but she wasn't having anything of it.
"I can't believe you people!" she bellowed. "All I want is the money off, which I am entitled to, and you stupid people keep trying to cheat me! GIVE ME MY COUPON!"
Again, I tried to explain to CB that my hands were tied, that without either the correct voucher or the receipt showing that she'd spent the requisite amount, I could do nothing. Her response?
"Right, I want your full name and your employee number!" she yelled. "I'm going to complain to head office and get you fired!"
At that point, I got up from the till and went out back. My awesome manager Tessa was counting cash in the office, and had asked not to be disturbed cept in emergency. Well, this counted as one. I explained the situation and she came out. On seeing Tessa, CB had a smug look on her face; she obviously thought that Tessa would automatically take her side, seeing as she was the Almighty Customer™ and I was merely a lowly peon.
Nope. XD What actually happened was that Tessa told CB that I was totally right and that there was no way that we could put the coupon that she had thru the till. We needed the correct coupon or else we would lose money. CB went red in the face with anger, but Tessa was equal to her; she told her that she was not going to get her way on this, cuz it was a question of policy and that if she complained about me, Tessa would back me. CB was incandescent with rage, but paid for her fuel and got out.
I would understand someone being upset that they'd filled up and couldn't use a coupon but for one thing: the fact that, on the coupon, it's written very clearly as to what you have to do, ie spend that amount then hand the coupon in to the cashier at the supermarket. Of course, as we already know, it's far too much to ask that customers actually read the coupons correctly.

The Coupon Bitch, from now on referred to as CB, came into the petrol station a little while ago. She'd filled her giant SUV up to the brim and now wanted to use her voucher. Unfortunately, it wasn't the correct voucher; it was the original voucher which she should have handed to the cashier when she paid for her shopping. And that's when the fight started.
I told CB that she had the wrong coupon, but if she had her receipt from the day she shopped, I could put the voucher thru for her. She snapped at me, saying that she'd thrown it away and she couldn't see why I couldn't just put the coupon she had on her thru the till. Here's the problem: that coupon won't go thru the till. I tried to explain this to her, but she wasn't having anything of it.
"I can't believe you people!" she bellowed. "All I want is the money off, which I am entitled to, and you stupid people keep trying to cheat me! GIVE ME MY COUPON!"
Again, I tried to explain to CB that my hands were tied, that without either the correct voucher or the receipt showing that she'd spent the requisite amount, I could do nothing. Her response?
"Right, I want your full name and your employee number!" she yelled. "I'm going to complain to head office and get you fired!"
At that point, I got up from the till and went out back. My awesome manager Tessa was counting cash in the office, and had asked not to be disturbed cept in emergency. Well, this counted as one. I explained the situation and she came out. On seeing Tessa, CB had a smug look on her face; she obviously thought that Tessa would automatically take her side, seeing as she was the Almighty Customer™ and I was merely a lowly peon.
Nope. XD What actually happened was that Tessa told CB that I was totally right and that there was no way that we could put the coupon that she had thru the till. We needed the correct coupon or else we would lose money. CB went red in the face with anger, but Tessa was equal to her; she told her that she was not going to get her way on this, cuz it was a question of policy and that if she complained about me, Tessa would back me. CB was incandescent with rage, but paid for her fuel and got out.
I would understand someone being upset that they'd filled up and couldn't use a coupon but for one thing: the fact that, on the coupon, it's written very clearly as to what you have to do, ie spend that amount then hand the coupon in to the cashier at the supermarket. Of course, as we already know, it's far too much to ask that customers actually read the coupons correctly.
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