What do you do when the thief is a little toddler - perhaps no older than 3?
This is what happened to me last week. I want to say it was last Saturday but I can't remember. The whole week has felt like one long day for me.
I'm counting money at the register. Other employee is sweeping the store. Out of the corner of my eye I see a little girl waddle in. She grabs a toy from a shelf on one of the front fixtures. Kids play with the stuff all the time - I don't care. I kept counting.
Then I see her attempting to carry the toy (which is almost as big as her) out of the store. I stood there open mouthed. From the very corner of the window where you can see out into the mall - a woman is standing there beckoning the little girl to come to her in a very conspiratorial way.
I then realize that this woman is coaxing the little girl to steal the doll. I shut the register and follow her out of the store. The woman already had the kid in the stroller and was trying to shove the doll into the back of the stroller while walking. She was almost 2 stores down when I caught up with her.
Luna: Excuse me! Can I have that back please? We have to pay for things before they leave the store. (last sentence directed to little girl in my trying to not bite sickly sweet voice - but the glare was all for the mother)
SC: Oh??? This? Oh! This is from your store? I didn't know where it was from!
Luna: Uh-huh. Right. *takes doll back and RUNS back to store*
Now yes, I probably should have called mall security but frankly - I was so shocked to see it that it slipped my mind. I've been with this company for almost one year now - and I've never seen that happen. I was so used to it at old music store hell job, and from the bookstores. It was a daily routine - chasing people down. I was simply dumbfounded. Plus, it was just me and another employee - and I wasn't supposed to leave the store in the first place - which is why I literally ran back.
Have you guys encountered situations where parents are encouraging their children to steal?
This is what happened to me last week. I want to say it was last Saturday but I can't remember. The whole week has felt like one long day for me.
I'm counting money at the register. Other employee is sweeping the store. Out of the corner of my eye I see a little girl waddle in. She grabs a toy from a shelf on one of the front fixtures. Kids play with the stuff all the time - I don't care. I kept counting.
Then I see her attempting to carry the toy (which is almost as big as her) out of the store. I stood there open mouthed. From the very corner of the window where you can see out into the mall - a woman is standing there beckoning the little girl to come to her in a very conspiratorial way.
I then realize that this woman is coaxing the little girl to steal the doll. I shut the register and follow her out of the store. The woman already had the kid in the stroller and was trying to shove the doll into the back of the stroller while walking. She was almost 2 stores down when I caught up with her.
Luna: Excuse me! Can I have that back please? We have to pay for things before they leave the store. (last sentence directed to little girl in my trying to not bite sickly sweet voice - but the glare was all for the mother)
SC: Oh??? This? Oh! This is from your store? I didn't know where it was from!
Luna: Uh-huh. Right. *takes doll back and RUNS back to store*
Now yes, I probably should have called mall security but frankly - I was so shocked to see it that it slipped my mind. I've been with this company for almost one year now - and I've never seen that happen. I was so used to it at old music store hell job, and from the bookstores. It was a daily routine - chasing people down. I was simply dumbfounded. Plus, it was just me and another employee - and I wasn't supposed to leave the store in the first place - which is why I literally ran back.
Have you guys encountered situations where parents are encouraging their children to steal?
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