So over Labor Day weekend, I had a customer that just blew my mind.
<bg> We are a drugstore, but also sell other stuff. We have a main register, right by the front door. I was working the main register.<bg>
"Lady" calls and tells me that she was in there earlier and wanted to talk to the person who was on the main register. I said "that's me". She proceeds to tell me this LOOOOOONNNNNNNGGGGGG story. Basically, she had been in earlier, picked out some hearing aid batteries, laid them down on the counter, and went to get some more stuff. When she came back, she checked out, but forgot to put the batteries with her order. It took so long for her to tell me this, that I had 5 people in line before I could even get a word in edgewise.
So, she wants to know if we still have those batteries. 'Cause she doesn't want to come ALLLL the way back there to <my town> if we don't have them anymore. I said, "I'll check. Which batteries were they?"
She says ..... wait for it ..... "I don't know!"
Me: "ummmm"
Her: "The ones on sale!"
Me: "We have several kinds of batteries on sale right now."
Her: "The Buy One Get One Free ones!"
Me: "Okay that is our brand of batteries. Which ones specifically?"
Her: "I don't know!!!!!"
Me: ........................
Her: ......................
Me: ...............................
Her: "The 10s!!!!!!!!!!!!!!"
Me: "Okay, there are 5 types of number 10s on sale. Which ones specifically?
Her: "I don't know!!!! Never mind, I'll figure something out!" Slams the phone down.
Okay, so I wrote it off to older lady who can't hear well and maybe isn't as sharp as she used to be. I continue to check out customers. Not FIVE MINUTES LATER, the phone rings.
Me: "opening spiel"
Her: "Are you at the front?"
Me: "Yes"
Her: proceeds to tell me the ENTIRE story again, from the beginning, I interrupt
Me: "Ma'am, I'm the person you talked to when you called earlier. How can I help you?
Her: "You're the same person I talked to?"
Me: "Yes"
Her: "And you couldn't be BOTHERED to go look and see if the batteries are still THERE??????????????????"
Me: "Ma'am, as I told you, I need to know what specific type of batteries they were in order to tell you whether we still have them."
Her: "Well THANKS FOR NOTHING!!!!!!!!!!!!" Slams the phone down.
<bg> We are a drugstore, but also sell other stuff. We have a main register, right by the front door. I was working the main register.<bg>
"Lady" calls and tells me that she was in there earlier and wanted to talk to the person who was on the main register. I said "that's me". She proceeds to tell me this LOOOOOONNNNNNNGGGGGG story. Basically, she had been in earlier, picked out some hearing aid batteries, laid them down on the counter, and went to get some more stuff. When she came back, she checked out, but forgot to put the batteries with her order. It took so long for her to tell me this, that I had 5 people in line before I could even get a word in edgewise.
So, she wants to know if we still have those batteries. 'Cause she doesn't want to come ALLLL the way back there to <my town> if we don't have them anymore. I said, "I'll check. Which batteries were they?"
She says ..... wait for it ..... "I don't know!"
Me: "ummmm"
Her: "The ones on sale!"
Me: "We have several kinds of batteries on sale right now."
Her: "The Buy One Get One Free ones!"
Me: "Okay that is our brand of batteries. Which ones specifically?"
Her: "I don't know!!!!!"
Me: ........................
Her: ......................
Me: ...............................
Her: "The 10s!!!!!!!!!!!!!!"
Me: "Okay, there are 5 types of number 10s on sale. Which ones specifically?
Her: "I don't know!!!! Never mind, I'll figure something out!" Slams the phone down.
Okay, so I wrote it off to older lady who can't hear well and maybe isn't as sharp as she used to be. I continue to check out customers. Not FIVE MINUTES LATER, the phone rings.
Me: "opening spiel"
Her: "Are you at the front?"
Me: "Yes"
Her: proceeds to tell me the ENTIRE story again, from the beginning, I interrupt
Me: "Ma'am, I'm the person you talked to when you called earlier. How can I help you?
Her: "You're the same person I talked to?"
Me: "Yes"
Her: "And you couldn't be BOTHERED to go look and see if the batteries are still THERE??????????????????"
Me: "Ma'am, as I told you, I need to know what specific type of batteries they were in order to tell you whether we still have them."
Her: "Well THANKS FOR NOTHING!!!!!!!!!!!!" Slams the phone down.
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