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"You ruined my Easter!" -a scary SC phone call
Note: I have to paraphrase a lot of what this woman said, mostly because she was rambling like a lunatic.
So, last night, Easter Sunday, we had a few call outs and I ended up on register for most of the night. We got a call from a elderly women asking about Society Finches (SF). Since the girl covering birds was busy with a customer, the manager directed the call to me, since I wasn’t that busy ( not many customers in the store) at that moment. He told me she wanted to know how to determine the gender of a SF. Simple question, so I took the call, explaining that the only trustworthy way of telling, as far as I know, was a simple blood test.
Elderly Sucky Customer (ESC) then gave me a lengthy lecture about how a SF’s colors could tell you it’s gender ( which isn’t true btw, a common misconception) and asked if we had any females. I did remember seeing female SF earlier that day and said that we did.
“Well, I’m coming down with my son from blah blah, it’s very far away so you better have them.”
A ominous statement, but I thought nothing of it, people tend to be nasty during holidays. And I knew it would be nastier when I found out that the rest of the SF were sold out.
About a half hour later, I get a call from the ESC, who demanded to talk to a manager, claiming an employee lied to her and made her waste money on gas driving up to the store all the way from Far-Far Away . I direct her to the Manager on duty ( MOD) and apparently she yelled at him and demanded a apology from “the liar” a.k.a Me.
I refused at first, saying it was a honest mistake. MOD told me to explain that to her and apologize, just get her off the phone and out of her hair. MOD took my place on register and I picked up the phone. This is where it gets nasty.
Me: Hello?
ESC: You sounded so cheery and knowledgeable the last time we spoke, but now you sound like the lying scum you are!
Me: Miss, I can explain…..
ESC: Do you know how much pain your lies caused me? Not only did you lie, you made me drive all the way Blah-blah for nothing! I wasted money on gas just to find you didn’t have what I wanted.
Me: Miss, it was an honest mistake.
ESC: Honest mistake? No ,you lied and made me waste valuable gas money. Do you know how much gas costs?”
Me: Please let me explain… *at this point, I’m realizing that this SC didn’t want an apology THAT badly*
ESC: What kind of store are you, lying to an old woman? You represent ( company name) and you shouldn’t treat paying customers like that.
Me: Miss I’m trying to apologize here, if you would just…. *on my last nerve here, trying to be polite*
ESC: What’s your name? I wanna know your name so I can talk to your supervisor tomorrow about you lying to customers. Tell me your name.
Me: Jade *obviously, not my real name, but at this time I figured that this woman was taking this WAY to personally and might become a employee stalker. It’s happened before. I know it was wrong to lie, but I felt that it was for my own safety and don't regret it)
ESC: Well, Jade, I’m coming to your store tomorrow! You got my hopes up, thinking I was getting a new finch today! How could you?! You ruined my Easter! When I’m at your store, I’m going to find out you’re full name and then you’ll get whats coming to you!
*Click!* That was the most frightening phone call I ever got. I told MOD what happened, namely how she didn’t seem that interested in a apology. He told the General Manager, who is on vacation, about it and he told me to just forget about it. I made a honest mistake and the customer blew it out of proportion and gave a empty threat.
To be honest, I kinda frightened, I was up all night last night remembering that last part. I think, tonight when I work late, I’m taking my pepper with me or having my mom met me after work.
To say the least, I didn’t have a good Easter, actually didn’t have one at all. While ESC spent the day with her family and had a Easter feast with her loved ones, I worked all day and came home to reheat the ham in the microwave while my family slept.
So, last night, Easter Sunday, we had a few call outs and I ended up on register for most of the night. We got a call from a elderly women asking about Society Finches (SF). Since the girl covering birds was busy with a customer, the manager directed the call to me, since I wasn’t that busy ( not many customers in the store) at that moment. He told me she wanted to know how to determine the gender of a SF. Simple question, so I took the call, explaining that the only trustworthy way of telling, as far as I know, was a simple blood test.
Elderly Sucky Customer (ESC) then gave me a lengthy lecture about how a SF’s colors could tell you it’s gender ( which isn’t true btw, a common misconception) and asked if we had any females. I did remember seeing female SF earlier that day and said that we did.
“Well, I’m coming down with my son from blah blah, it’s very far away so you better have them.”
A ominous statement, but I thought nothing of it, people tend to be nasty during holidays. And I knew it would be nastier when I found out that the rest of the SF were sold out.
About a half hour later, I get a call from the ESC, who demanded to talk to a manager, claiming an employee lied to her and made her waste money on gas driving up to the store all the way from Far-Far Away . I direct her to the Manager on duty ( MOD) and apparently she yelled at him and demanded a apology from “the liar” a.k.a Me.
I refused at first, saying it was a honest mistake. MOD told me to explain that to her and apologize, just get her off the phone and out of her hair. MOD took my place on register and I picked up the phone. This is where it gets nasty.
Me: Hello?
ESC: You sounded so cheery and knowledgeable the last time we spoke, but now you sound like the lying scum you are!
Me: Miss, I can explain…..
ESC: Do you know how much pain your lies caused me? Not only did you lie, you made me drive all the way Blah-blah for nothing! I wasted money on gas just to find you didn’t have what I wanted.
Me: Miss, it was an honest mistake.
ESC: Honest mistake? No ,you lied and made me waste valuable gas money. Do you know how much gas costs?”
Me: Please let me explain… *at this point, I’m realizing that this SC didn’t want an apology THAT badly*
ESC: What kind of store are you, lying to an old woman? You represent ( company name) and you shouldn’t treat paying customers like that.
Me: Miss I’m trying to apologize here, if you would just…. *on my last nerve here, trying to be polite*
ESC: What’s your name? I wanna know your name so I can talk to your supervisor tomorrow about you lying to customers. Tell me your name.
Me: Jade *obviously, not my real name, but at this time I figured that this woman was taking this WAY to personally and might become a employee stalker. It’s happened before. I know it was wrong to lie, but I felt that it was for my own safety and don't regret it)
ESC: Well, Jade, I’m coming to your store tomorrow! You got my hopes up, thinking I was getting a new finch today! How could you?! You ruined my Easter! When I’m at your store, I’m going to find out you’re full name and then you’ll get whats coming to you!
*Click!* That was the most frightening phone call I ever got. I told MOD what happened, namely how she didn’t seem that interested in a apology. He told the General Manager, who is on vacation, about it and he told me to just forget about it. I made a honest mistake and the customer blew it out of proportion and gave a empty threat.
To be honest, I kinda frightened, I was up all night last night remembering that last part. I think, tonight when I work late, I’m taking my pepper with me or having my mom met me after work.
To say the least, I didn’t have a good Easter, actually didn’t have one at all. While ESC spent the day with her family and had a Easter feast with her loved ones, I worked all day and came home to reheat the ham in the microwave while my family slept.
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