I really don't like night shift. Let's just be clear on that. Tonight's SC, we'll call him Lottery Asshole or LA for short, is a prime example why. LA came in, oh probably an hour into my shift. He wanted eight sets of numbers on the Powerball, for eight drawings. In his words, "You'll have to do 5 on one ticket and 3 on another or something like that."
I turned to the lottery machine, typed in that I wanted five sets of numbers for eight draws... and the lottery machine wanted some sort of code for verification because the dollar amount was so high. In all the eleven years I've worked this job, I've never come across that. So, I tried four plays, eight draws. Again, it wants the code. Because I think on my feet, I decided to try three sets of numbers, eight draws. Lo and behold, it worked. Okay, so I decide to print another ticket with three on it, then a third with two. Just as I got the second set of three printed, LA said "STOP!"
I turned to him, tickets in hand, and awaited what he had to say. He was glaring at me. He spoke in a tone of voice which seemed calm, but had a thick underlying anger to it. Thick enough that it rattled me, and had me shaking.
"I wanted a ticket of 5 and a ticket of 3, or 4 and 4. You should have asked, and then told me you can't do what I wanted, and I would've gone somewhere else! Now! Can you print four more plays, and then one?"
I quickly realized he thought I'd only printed one ticket with three sets of numbers on it, and showed him what I'd printed so far. I apologized, and explained I just needed to make one more ticket, with two sets of numbers, to make the eight he wanted. He agreed, I apologized, and printed the rest of his numbers and sold them to him. Seriously though... I gave him what he wanted, just not exactly how he wanted it. He got his eight sets of numbers for eight drawings. Just because it wasn't five on one ticket and three on another, or four and four, doesn't mean I didn't do my job!
I turned to the lottery machine, typed in that I wanted five sets of numbers for eight draws... and the lottery machine wanted some sort of code for verification because the dollar amount was so high. In all the eleven years I've worked this job, I've never come across that. So, I tried four plays, eight draws. Again, it wants the code. Because I think on my feet, I decided to try three sets of numbers, eight draws. Lo and behold, it worked. Okay, so I decide to print another ticket with three on it, then a third with two. Just as I got the second set of three printed, LA said "STOP!"
I turned to him, tickets in hand, and awaited what he had to say. He was glaring at me. He spoke in a tone of voice which seemed calm, but had a thick underlying anger to it. Thick enough that it rattled me, and had me shaking.
"I wanted a ticket of 5 and a ticket of 3, or 4 and 4. You should have asked, and then told me you can't do what I wanted, and I would've gone somewhere else! Now! Can you print four more plays, and then one?"
I quickly realized he thought I'd only printed one ticket with three sets of numbers on it, and showed him what I'd printed so far. I apologized, and explained I just needed to make one more ticket, with two sets of numbers, to make the eight he wanted. He agreed, I apologized, and printed the rest of his numbers and sold them to him. Seriously though... I gave him what he wanted, just not exactly how he wanted it. He got his eight sets of numbers for eight drawings. Just because it wasn't five on one ticket and three on another, or four and four, doesn't mean I didn't do my job!
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