"Oh, did I wake ya?"
If you ever have the urge to say this to your overnight clerk anywhere, refrain please. I've heard a million time so I'm sick of it. So just stop. You're not funny.
I wasn't feeling very well, my throat was sore. Had a call last night. A silly sounding woman. Dialogue is as follows:
Me: THank you for calling [hotel name] in [city]. How can I help?
Silly Woman: Is this the [hotel name and city I JUST SAID]
Me: *sigh* Yes?
SW: Ohhhhhhhhhh well....I uhhhhhh..errrrrrrrrrrrrrm....*hems and haws for a few more seconds* I made a reservation there, for my son, and then cancelled it, so could I get the number?
Me: *waits* ...What day was he supposed to come in?
SW: *gives date*
Me: His name?
SW: *gives name*
Me" *Checks computer* Okay I have a cancellation here under that name for that date.
SW: *sounds very surprised* You DO?
Me: *thinks: why do you sound SO surprrrised* Well of course. The cancellation number is:
SW: Wait lemme get a pen.
Me: *waits and waits*
SW: *ten years later, it seems like, why don't people have these things ready?!* Okay ready.
Me: *gives number*
SW: *Repeats number very slowly as if learning*
Me: Yes that's correct.
SW: Okay.
Me: Ok?
SW: *snarkily*....you sound like you just woke up. Did I wake ya?
Me: *snaps* "Noooo I've been up all night. That's rude of you to assume I was sleeping though. Bye. *hangs up*
Ok, I lost my temper a wee bit. BUt At least she's not a customer, she's an ex customer. Hopefully that will make her think twice about staying with us. Can't stand it!
If you ever have the urge to say this to your overnight clerk anywhere, refrain please. I've heard a million time so I'm sick of it. So just stop. You're not funny.
I wasn't feeling very well, my throat was sore. Had a call last night. A silly sounding woman. Dialogue is as follows:
Me: THank you for calling [hotel name] in [city]. How can I help?
Silly Woman: Is this the [hotel name and city I JUST SAID]
Me: *sigh* Yes?
SW: Ohhhhhhhhhh well....I uhhhhhh..errrrrrrrrrrrrrm....*hems and haws for a few more seconds* I made a reservation there, for my son, and then cancelled it, so could I get the number?
Me: *waits* ...What day was he supposed to come in?
SW: *gives date*
Me: His name?
SW: *gives name*
Me" *Checks computer* Okay I have a cancellation here under that name for that date.
SW: *sounds very surprised* You DO?
Me: *thinks: why do you sound SO surprrrised* Well of course. The cancellation number is:
SW: Wait lemme get a pen.
Me: *waits and waits*
SW: *ten years later, it seems like, why don't people have these things ready?!* Okay ready.
Me: *gives number*
SW: *Repeats number very slowly as if learning*
Me: Yes that's correct.
SW: Okay.
Me: Ok?
SW: *snarkily*....you sound like you just woke up. Did I wake ya?
Me: *snaps* "Noooo I've been up all night. That's rude of you to assume I was sleeping though. Bye. *hangs up*
Ok, I lost my temper a wee bit. BUt At least she's not a customer, she's an ex customer. Hopefully that will make her think twice about staying with us. Can't stand it!
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