SC walks in first thing yesterday morning. She wants to pay her bill. The lead sales rep points her to the payment machine in the back of the store. She states she doesn't know how to use it nor does she want to use it (bull, she uses it often). The rep offers to walk her over and show her how to use it.
She gets mad. She has a $1500 bill and all she has are $1s and $5s. She hands the bag of money over to the sales rep and says "Here, you do it". The sales rep, knowing the legal issues of this declines. He does offer to take her payment over the register for a $5 fee. She gets irate stating that we're refusing to help her and she finds it ridiculious that she has to count the money.
No, we don't have any large bills, the bank is 3 stores down.
No, we're not going to put your payment into the machine while you leave. We have no idea how much money you gave us and how much you're going to claim you gave us.
No, we're not going to assume you have X amount of money, we need to count it before we process it. I'm sorry if you "do not have the time" to count it now.
Of course, she took down everyone's names and said she was going to write a letter at how we refused to help her. Luckily, the rep has a good memory and we were able to write some notes on her account before she could call anyone.
She gets mad. She has a $1500 bill and all she has are $1s and $5s. She hands the bag of money over to the sales rep and says "Here, you do it". The sales rep, knowing the legal issues of this declines. He does offer to take her payment over the register for a $5 fee. She gets irate stating that we're refusing to help her and she finds it ridiculious that she has to count the money.
No, we don't have any large bills, the bank is 3 stores down.
No, we're not going to put your payment into the machine while you leave. We have no idea how much money you gave us and how much you're going to claim you gave us.
No, we're not going to assume you have X amount of money, we need to count it before we process it. I'm sorry if you "do not have the time" to count it now.
Of course, she took down everyone's names and said she was going to write a letter at how we refused to help her. Luckily, the rep has a good memory and we were able to write some notes on her account before she could call anyone.
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